FAQs

Office of the Comptroller

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Frequently Asked Questions (FAQs)

Students

1) Who do I contact regarding my refund?
Contact the Business Office at (956) 326-2140.  Students' refunds are processed from Higher One. 

2) I have decided not to attend classes this semester. What do I do with my refund?
If you have decided not to attend classes and received a refund, contact the Business Office.  If refund is not returned, you may be in violation of State and/or Federal law. Write a letter to the University stating you will not be attending along with a check or go by USC137 to return the funds by credit card. 

3) What forms of payments are accepted?
Students may submit payment by cash, check, or credit card (Visa, Mastercard, & AMEX).  Students may pay by credit card online by logging into the TAMIU E-bills page.  For more information please click here.

4) I can't pay my entire balance now. What are my options?
The Bursar's Office offers an installment payment plan option which allows students to divide the total semester costs into four payments. Students pay 25% of the total tuition and fees plus a $30.00 processing fee at the time when the installment plan is requested. Students make three additional payments, each 25% of the total tuition and fees, on specific dates throughout the semester as designated by the Bursar's Office. The installment plan is only available during the fall and spring semesters.  Installment plans are available online at www.tamiu.edu/ebills or in person at the Bursar’s Office.  At the Bursar’s Office students will be required to submit a signed installment contract (Promissory Note) in order to receive the loan.  For additional information, contact the Bursar's Office at (956) 326-2140 or email businessoffice@tamiu.edu.
For instructions on how to process an Installment Loan online, click here

The Bursar's Office also offers emergency tuition loans to assist students pay tuition and fees. To qualify, the student must be enrolled and have no outstanding balance due to the University. A $30.00 application fee must be paid at time of request. Funds are available on a first-come first-served basis.  Emergency Tuition loans are available online at www.tamiu.edu/ebills or in person at the Bursar’s Office.  At the Bursar’s Office students will be required to submit a signed Emergency Tuition Loan contract (Promissory Note) in order to receive the loan.  For additional information, contact the Bursar's Office at (956) 326-2140 or email businessoffice@tamiu.edu.
For instructions on how to process an Emergency Tuition Loan online, click here.

5) What will happen if I don't make payment by the due date?
Payments made after due dates will be charged a $50.00 late fee.  For important due dates, please click here for more information.

Faculty/Staff

1) How do I set up a new account?
A new account form will need to be completed.  The form and directions can be found on the Account Services page.

2) How do I get access to FAMIS?
The Application for Access for FAMIS & Purchasing Approval will need to be completed. The form is available in the Comptroller's Office in KL 162.

3) How will I know when I have a user ID?
Once a user ID has been assigned, Pat Ornelas will contact you and schedule a Financial Accounting Training. 

4) I will be responsible for completing Requisitions ("R's"). Is that training included in the Financial Accounting Training?
No, it's not included.  You will need to contact the Purchasing Department to sign up for Requisition Training.

5) I have locked myself out of FAMIS or have lost my password. What do I do?
Contact Maricela Valdez from Accounting Services at ext. 2160 to reset your passord.

6) I have not used FAMIS for 6 months and tried to log in. Why can't I log in?
If you have not logged into FAMIS in 3 months, your user ID will be disabled.  You will need to reapply for access by completing the Application for Access for FAMIS & Purchasing Approval and complete the Financial Accounting Training.

 

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Office of the Comptroller
P
hone: (956)326-2378, Fax:(956)326-2159

5201 University Blvd. KL 162
Laredo, Texas 78041-1900

5201 University Boulevard, Laredo, TX 78041-1900 Work956.326.2100