ASSESSMENT REPORT
FOR
First Year Success Program
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 2004
Date Submitted
Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of the Texas A&M
University System, is committed to the preparation of students for leadership
roles in their chosen profession and in an increasingly complex, culturally
diverse state, national, and global society … Through instruction, faculty
and student research, and public service, Texas A&M International
University is a strategic point of delivery for well-defined programs
and services that improve the quality of life for citizens of the border
region, the State of Texas, and national and international communities.
Administrative or Educational Support Unit Mission Statement:
The Texas A & M International University First Year Success
Program is dedicated to enhancing the educational, career, and personal
success of first-time students attending as freshmen or as transfer
students of higher levels. Student success is promoted by coordinating
an array of services that are responsive to our students’ unique needs,
and by personally linking the students to the appropriate service, such
as tutoring, counseling, job-seeking, test preparation, financial aid
and other university support services. This is accomplished by an array
of communication formats, such as face to face advising at time of need,
phone calls to disseminate relevant information, and social gatherings
to bring students and staff together in informal settings. In addition,
the program offers staff accessibility throughout the day and well into
the evening, thus assuring a support network throughout the difficult
first year university experience.
Intended Administrative Objectives:
1. First-time students will be satisfied with the services provided
by the First Year Success Program.
2. Transfer students will be satisfied with the services provided
by the First Year Success Program.
3. Students attending workshops sponsored by the First Year
Success Program will be satisfied with the services provided.
ASSESSMENT REPORT
FOR
First Year Success Program
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 2004
Date Submitted
Intended Administrative or Educational Support Objective:
1. First-time students will be satisfied with the services provided
by the First Year Success Program.
First Means of Assessment for Objective Identified Above:
1a. Means of Unit Assessment & Criteria for Success:
Number of first-time students served will be documented at every
program event to provide information for data collection. Students
will be asked to complete a satisfaction survey indicating their rating
of ‘satisfied, very satisfied, dissatisfied, and very dissatisfied’.
No more than 10% of students will respond ‘dissatisfied or very dissatisfied’.
Feedback will be sought from telephone and face-to-face discussions
with students whose grades do not meet University expectations of good
standing at mid-term and end of semester. First-time students will
be periodically contacted throughout their first year to track student
progress and documented on program database. Information will be shared
with established Retention Committees to better plan for program services
to first-time students.
1a. Summary of Assessment Data Collected:
Surveys results indicated a 90% satisfaction rate for workshop participants.
Students evaluated their satisfaction based on feeling connected with
the program. Results indicated the majority of students were satisfied
with program services and were likely to continue participation. Those
in the minority chose not to respond to satisfaction; however indicated
no improvements were necessary to program services. Mid-term and end
of semester telephone and face-to-face contacts indicated students were
requiring greater referrals to student support services on campus to
prevent loosing good standing status. Students reported requiring greater
skills preparation in time-management, study skills, scheduling and
spending more time on campus accessing services as first-time students.
Students responded well to program referrals and problem-solving discussions.
1a. Use of Results to Improve Unit Services:
Evaluation results will serve for following year assessment report
with the target goal of increased student service and satisfaction impacting
re-enrollment.
ASSESSMENT REPORT
FOR
First Year Success Program
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 2004
Date Submitted
Intended Administrative or Educational Support Objective:
2. Transfer students will be satisfied with the services
provided by the First Year Success Program.
First Means of Assessment for Objective Identified Above:
2a. Means of Unit Assessment & Criteria for Success:
Number of transfer students served will be documented at every program
event to provide information for data collection. Students will be
asked to complete a satisfaction survey indicating their rating of ‘satisfied,
very satisfied, dissatisfied, very dissatisfied’. No more than 10%
of students will respond ‘dissatisfied or very dissatisfied’.
2a. Summary of Assessment Data Collected:
Surveys were implemented July 2003 and to date, evaluation comparisons
indicate that 90 % of students served reportedly were ‘very satisfied’
with program activities and services. The additional 10% indicated
they were likely to use program services; however had no rating for
existing services. A total of 75% of the student population served
had heard about the program. Further, 80% had been contacted by this
program to measure student satisfaction, academic progress and use of
student support services.
2a. Use of Results to Improve Unit Services:
Evaluation results will serve for following year assessment report
with the target goal of increased student services and satisfaction
impacting re-enrollment of the new student cohort.
ASSESSMENT REPORT
FOR
First Year Success Program
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 2004
Date Submitted
Intended Administrative or Educational Support Objective:
3. Students attending workshops sponsored by the First Year
Success Program will be satisfied with the services provided.
First Means of Assessment for Objective Identified Above:
3a. Means of Unit Assessment & Criteria for Success:
Data gathered from workshop attendance sheets will show evaluation
results indicating level of satisfaction of ‘It’s OK, It’s Great! It
could be improved, and no opinion’. In addition, surveys ask for student
feedback on areas of interest, how student became aware of workshop
and program services, least and most interest about event, and any additional
comments for improvement. Evaluation of workshops will reflect a 70%
student satisfaction rate.
3a. Summary of Assessment Data Collected:
Workshop held in November 2003 was attended by 80 students. Survey
results indicated 84% student satisfaction rating of ‘It’s great!’ and
16% rating of ‘It’s OK’. Further, 50% of students told us they heard
about the workshop through campus announcements (posters, flyers), 40%
said they heard from friends, and 10% said they heard from an alternate
source. Also 60% of students provided us with additional positive comments
on their workshop attendance experience.
3a. Use of Results to Improve Unit Services:
The First Year Success Program will continue to outline areas of
student need and provide the necessary workshops and staff training
to meet identified needs. Students will attend the workshops to secure
their success at the University. Topics will be selected based on areas
of interest identified by student surveys.