ASSESSMENT REPORT
FOR
Student Counseling Services and Disability Services for Students
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
August 21, 2003
Date Submitted
Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of the Texas A&M
University System, is committed to the preparation of students for leadership
roles in their chosen profession and in an increasingly complex, culturally
diverse state, national, and global society…Through instruction, faculty
and student research, and public service, Texas A&M International
University is a strategic point of delivery for well-defined programs
and services that improve the quality of life for citizens of the border
region, the State of Texas, and national and international communities.
Administrative or Educational Support Unit Mission Statement:
Our goal is to empower college students to be capable and competent
adults while adjusting to the challenges and transitions of University
life as well as helping faculty and staff function more effectively
in their work with students.
Intended Administrative Objectives:
1. Ensure that student body is satisfied with unit’s counseling
services.
2. Plan and implement academic workshops throughout the academic
year to address concerns of the student body and to increase contact
between Student Counseling Services (SCS) and TAMIU students.
3. Provide support to students with disabilities.
ASSESSMENT REPORT
FOR
Student Counseling Services and Disability Services for Students
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
August 21, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
1. Student body is satisfied with our counseling services.
First Means of Assessment for Objective Identified Above:
1a. Means of Unit Assessment & Criteria for Success:
Mail Student Counseling Services Satisfaction Survey (SCSSS)
with a goal of achieving 70% satisfaction and effectiveness rating.
Every student who has used Student Counseling from September 1, 2002
to April 30, 2003 will be mailed a survey. Expected response rate of
50%. If this is not achieved, Student Counseling Services will call
students to ask a phone response until a 50% response rate is achieved
or until students cannot be reached or refuse to complete the survey.
1a. Summary of Assessment Data Collected:
Fifty percent response rate achieved. Sample was 80% female and
20% male. Percentage of respondents believing they would be more likely
to stay in school because of counseling: 80.6%; believe they would do
better academically because of counseling: 86%; would recommend Student
Counseling Services to others or would return to use services: 4/73
(on a 1 to 5 scale with 5 being strongly agree); needs more advertising;
more staff needed.
1a. Use of Results to Improve Unit Services:
Upcoming brochures will include photos of male and female students
and staff; an effort will be made to hire a male counselor; will continue
to advertise and increase outreach activities; have a Communications
intern plan and implement a marketing plan for Student Counseling Services
and Disability Services for Students.
Second Means of Assessment for Objective Identified Above:
1b. Means of Unit Assessment & Criteria for Success:
The Student Perception Survey (SPS) will be used to assess
the obstacles to using counseling services. This survey is to be completed
by students who DO NOT use Counseling Services to gather information
about why they do not use services. The data will be collected via
phone interview or by requesting students to complete the survey while
they are on campus.
1b. Summary of Assessment Data Collected:
Sixty-nine percent of respondents rates Student Counseling Services
as responsive or highly responsive to student needs; Twenty-one percent
were undecided; Thirty-one percent did not know where the office is
located; and Fourteen percent did not know Student Counseling Services
existed.
1b. Use of Results to Improve Unit Service:
The key issue is more publicity about Student Counseling Services.
Some of the ways our department will address this issue are: A communications
intern is working on marketing our services; more collaboration with
other offices; more activity; involvement with orientation programs.
ASSESSMENT REPORT
FOR
Student Counseling Services and Disability Services for Students
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
August 21, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
2. Plan and implement academic workshops throughout the academic year
to address concerns of the student body and to increase contact between
Student Counseling Services (SCS) and TAMIU students.
First Means of Assessment for Objective Identified Above:
2a. Means of Unit Assessment & Criteria for Success:
Provide at least one workshop monthly to assist the student body
in personal academic development in which the average number of participants
is 10.
2a. Summary of Assessment Data Collected:
Twenty-eight workshops were provided over this twelve-month period.
Total attendees were 355 with an average attendance of 12.6 per workshop.
2a. Use of Results to Improve Unit Services:
This objective has successfully been reached. The next step would
be to further develop workshop topics and implement them.
Second Means of Assessment for Objective Identified Above:
2b. Means of Unit Assessment & Criteria for Success
Have workshop participants complete a Program Evaluation form
for workshops. Criteria for success will be average scores of 3.0
to 5.0 (on a 5 point scale with 1 = Strongly Disagree to 5 = Strongly
Agree) on 70% of evaluation questions on this form.
2b. Summary of Assessment Data Collected:
Program evaluations were collected in 90% of the workshops. Most
scores were in the 4 to 5 range, with about 15% of the group average
in the 3.41 to 3.99 range. There were no group averages below 3.41.
The criteria was achieved.
2b. Use of Results to Improve Unit Service:
Continue to provide top quality workshop presentations to student
body and broaden the range of topics for workshops that are available
through Student Counseling Services.
ASSESSMENT REPORT
FOR
Student Counseling Services and Disability Services for Students
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covere
August 21, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
3. Provide support to students with disabilities.
First Means of Assessment for Objective Identified Above:
3a. Means of Unit Assessment & Criteria for Success:
Mail, phone or survey face to face all currently registered students
with disabilities with the Disability Services for Students Satisfaction
Survey (DSSSS). The survey measures the level of satisfaction with
Disability Services for Students and provides feedback about current
services. Response rate will be 50% at a minimum.
3a. Summary of Assessment Data Collected:
23 of the 24 respondents stated that they are more likely to stay
in school because of Disability Services for Students; 21 of 24 believe
they will do better because of Disability Services for Students.
3a. Use of Results to Improve Unit Services:
Disability Services for Students will review feedback from the survey
and design a plan to implement feasible and reasonable recommendations.
Second Means of Assessment for Objective Identified Above:
3b. Means of Unit Assessment & Criteria for Success
DSS will compile a list of students with disabilities each academic
year with a goal of increasing number of registered students by 10%
over last year’s population.
3b. Summary of Assessment Data Collected:
95.83% of respondents believe that they are more likely to stay
in school as a result of Disability Services for Students. 58.3% of
respondents “mostly agreed” that they were provided with sufficient
information regarding requirements needed to receive accommodations
for their disability.
3b. Use of Results to Improve Unit Service:
DSS will promote an awareness of requirements needed to receive
accommodations to students, faculty, administrators and staff through
presentations, media forms, and bulletin boards.
SUPPORT DOCUMENTATION
Enter any document referenced above in this summary table. There are
two examples listed below. If no documents are cited, please remove
the two examples from the table.
SOURCE |
LOCATION/Special Instructions |
Student Counseling Services Satisfaction
Survey |
SACS Documentation Form
(Killam Library Room 334-C) |
Student Perception Survey
|
SACS Documentation Form
(Killam Library Room 334-C) |
Program Evaluation Form for Workshops |
SACS Documentation Form
(Killam Library Room 334-C) |
Disability Services for Students Satisfaction
Survey |
SACS Documentation Form
(Killam Library Room 334-C) |
|