ASSESSMENT REPORT
FOR
Support Services Department
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 16, 2003
Date Submitted
Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of the Texas A&M
University System, is committed to the preparation of students for leadership
roles in their chosen profession and in an increasingly complex, culturally
diverse state, national, and global society… Through instruction, faculty
and student research, and public service, Texas A&M International
University is a strategic point of delivery for well-defined programs
and services that improve the quality of life for citizens of the border
region, the State of Texas, and national and international communities.
Administrative or Educational Support Unit Mission Statement:
The mission of the department of Support Services is to provide
in an efficient and effective manner the following services: printing,
mail room, secretarial services, switchboard, central stores, and quick
copy center.
Intended Administrative Objectives:
1. Central Stores provides adequate inventory to support the
University needs.
2. Students and University departments will be satisfied with
the services provided by the Quick Copy Center.
3. The Print Shop will provide offset services in a professional
and timely manner.
4. The Mail Room will distribute the mail in an accurate and
timely manner.
ASSESSMENT REPORT
FOR
Support Services Department
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 16, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
1. Central Stores provides adequate inventory to support the University
needs.
First Means of Assessment for Objective Identified Above:
1a. Means of Unit Assessment & Criteria for Success:
80% of users will be satisfied with the “quality and selection of
supplies being stocked in Central Stores”.
1a. Summary of Assessment Data Collected:
Based on the results of the 2003 Finance and Administration Division
Service Quality Survey, 93% responded that the inventory available
at Central Stores was “good to excellent”.
1a. Use of Results to Improve Unit Services:
Criteria were met. Will continue to monitor the needs of the University
community to ensure that adequate inventory is provided.
Second Means of Assessment for Objective Identified Above:
1b. Means of Unit Assessment & Criteria for Success:
The Support Services Questionnaire will be distributed to
all University departments on a quarterly basis. 80% of the users will
be satisfied with the inventory available at Central Stores.
1b. Summary of Assessment Data Collected:
Based on survey results, 90% of the respondents were satisfied.
1b. Use of Results to Improve Unit Service:
Criteria were met. Will continue to strive to provide adequate
inventory.
ASSESSMENT REPORT
FOR
Support Services Department
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 16, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
2. Students and University departments will be satisfied with the
services provided by the Quick Copy Center.
First Means of Assessment for Objective Identified Above:
2a. Means of Unit Assessment & Criteria for Success:
A Staff/Department Survey will be distributed to all University
departments to measure the satisfaction of services provided by the
Copy Center. Users will indicate an 80% or more satisfaction rate.
2a. Summary of Assessment Data Collected:
Based on the survey results, 90% of the respondents were satisfied
with the services.
2a. Use of Results to Improve Unit Services:
Criteria were met. Will continue to monitor the needs of the University
community.
Second Means of Assessment for Objective Identified Above:
2b. Means of Unit Assessment & Criteria for Success
A Customer Survey will be distributed to all students using
the Copy Center services to measure their satisfaction with the services
provided. Users will indicate an 80% or more satisfaction rate.
2b. Summary of Assessment Data Collected:
Based on the survey results, 97% of the respondents were satisfied
with the services.
2b. Use of Results to Improve Unit Service:
Criteria were met. Will continue to monitor the needs of the students.
ASSESSMENT REPORT
FOR
Support Services Department
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 16, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
3. The Print Shop will provide offset services in a professional and
timely manner.
First Means of Assessment for Objective Identified Above:
3a. Means of Unit Assessment & Criteria for Success:
80% of users will indicate that they are satisfied with the response
time given to their printing requests.
3a. Summary of Assessment Data Collected:
Based on the results of the 2003 Finance and Administration Division
Service Quality Survey, 85% of the respondents indicated a “Good
to Excellent” satisfaction with “the response time given to your printing
requests”.
3a. Use of Results to Improve Unit Services:
Criteria were met. Will continue to strive to provide the University
community with appropriate services.
Second Means of Assessment for Objective Identified Above:
3b. Means of Unit Assessment & Criteria for Success
A Support Services Questionnaire will be distributed to all
University departments on a quarterly basis to measure the satisfaction
rate of the services provided by the Print Shop. Users will indicate
an 80% satisfaction rate.
3b. Summary of Assessment Data Collected:
Based on the survey results, 92% of respondents were satisfied with
the services.
3b. Use of Results to Improve Unit Service:
Criteria were met. Will continue to monitor the services provided
to the University.
ASSESSMENT REPORT
FOR
Support Services Department
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 16, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
4. The Mail Room will distribute the mail in an accurate and timely
manner.
First Means of Assessment for Objective Identified Above:
4a. Means of Unit Assessment & Criteria for Success:
80% of users will be satisfied with the accuracy and timeliness
of the mail distribution.
4a. Summary of Assessment Data Collected:
Based on the results of the 2003 Finance and Administration Division
Service Quality Survey, 87% of the respondents indicated a “Good
to Excellent” satisfaction with “the accuracy & timeliness of the
mail distribution”.
4a. Use of Results to Improve Unit Services:
Criteria were met. Will continue to develop ways to improve services.
Second Means of Assessment for Objective Identified Above:
4b. Means of Unit Assessment & Criteria for Success
A Support Services Questionnaire will be distributed to all
University departments on a quarterly basis to measure the satisfaction
rate of the services provided by the Mail Room. Users will indicate
an 80% satisfaction rate.
4b. Summary of Assessment Data Collected:
Based on the survey results, 100% of respondents were satisfied
with the services.
4b. Use of Results to Improve Unit Service:
Criteria were met. Will continue to monitor the services provided
to the University.
SUPPORT DOCUMENTATION
Enter any document referenced above in this summary table. There are
two examples listed below. If no documents are cited, please remove
the two examples from the table.
SOURCE |
LOCATION/Special Instructions |
2003 Finance and Administration Division
Service Quality Survey |
SACS Resource Room
Killam Library Building Room 334-C |
Support Services Questionnaire |
SACS Resource Room
Killam Library Building Room 334-C |
Copy Center Staff/Department Survey
|
SACS Resource Room
Killam Library Building Room 334-C |
Copy Center Customer Survey |
SACS Resource Room
Killam Library Building Room 334-C |