Texas A&M International University
Finance & Administration Division
1999 Service Quality Survey

Background Information
Business Office Section
Office of Human Resource Section
Purchasing Office Section
Budget/Payroll/Grants & Contracts Section
How would you rate the level of participation extended to you in the budget process?
How would you rate the length of time allotted for the annual budget preparation?
How would you rate the assistance provided concerning the annual budget process and/or other budget information?
How would you rate the assistance provided concerning your payroll check and/or other payroll information?
How would you rate the clarity and comprehensibility of the information on your payroll stub?
How would you rate the manner in which payroll checks are distributed to you?
How are you being paid?
How would you rate your satisfaction with the method (biweekly/monthly) in which you are being paid?
How would you rate the assistance provided concerning proposals, financial status, reporting, monitoring, and completion of grant reports?
How would you rate the instructions provided about preparing a grant proposal?
Please evaluate the overall services provided by the Office of Budget/Payroll/Grants and Contracts.
Please evaluate the overall services provided by the Office of Budget/Payroll/Grants & Contracts.
Computer and Telecommunication Services Section
How would you rate the efficiency of the CTS staff in responding to your service request(s)?
How would you rate the solution or outcome of CTS service request(s)?
How would you rate the communication by CTS regarding its services?
Do you feel CTS uses the available technology to its potential?
Please evaluate the courtesy and professionalism of the CTS staff.
Please rate the overall services provided by CTS.
Physical Plant Section
How would you rate the response time given to your service request(s)?
How would you rate the solution or outcome of Physical Plant service request(s)?
How would you rate the cleanliness of the campus facilites?
How would you rate the attractiveness/maintenace of the campus landscaping?
How would you rate the communication by Physical Plant about its services and procedures?
Please evaluate the courtesy and professionalism of the Physical Plant staff.
Please evaluate the overall services provided by Physical Plant.
University Police Department Section
How would you rate the level of safety on campus?
How would you rate the accessibility and visibility of the Police Officers to the University community?
How would you rate the response time given to calls from the University community?
Does the University Police Department's escort service provide a useful service to you?
Does the University Police Department's motor assistance program provide a useful service to you?
How would you rate the communication by the Police department about its services?
Have you received the "Personal Awareness" pamphlets?
Have you received the "Safety and Security" pamphlet?
Have you received the pamplet "You Deserve An Environment Free From Sexual Harassment: It's the Law"?
Please evaluate the courtesy and professionalism of the university Police Department staff.
Please evalute the overall services provided by the University Police Department.


Background Information

Job Category


Frequency Percent Valid Percent Cumulative Percent
Valid Exec/Adm 29 27.6 28.2 28.2
Faculty 25 23.8 24.3 52.4
Clerical 32 30.5 31.1 83.5
Tech 15 14.3 14.6 98.1
Service 2 1.9 1.9 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


Employed by TAMIU


Frequency Percent Valid Percent Cumulative Percent
Valid Less than 1 year 17 16.2 16.2 16.2
1-4 years 45 42.9 42.9 59.0
5-9 years 26 24.8 24.8 83.8
10-19 years 14 13.3 13.3 97.1
20-29 years 3 2.9 2.9 100.0
Total 105 100.0 100.0

Gender


Frequency Percent Valid Percent Cumulative Percent
Valid Male 28 26.7 26.9 26.9
Female 76 72.4 73.1 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


Business Office Section

How would you rate the services provided by the staff in the Accounts Payable section?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 22 21.0 21.0 21.0
Good 48 45.7 45.7 66.7
Fair 21 20.0 20.0 86.7
Poor 4 3.8 3.8 90.5
N/A 10 9.5 9.5 100.0
Total 105 100.0 100.0

How would you rate the services provided by the staff in the Travel section?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 49 46.7 46.7 46.7
Good 35 33.3 33.3 80.0
Fair 5 4.8 4.8 84.8
Poor 2 1.9 1.9 86.7
N/A 14 13.3 13.3 100.0
Total 105 100.0 100.0

Have you visited the Cashier section for Travel Reimbursements?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 76 72.4 72.4 72.4
No 29 27.6 27.6 100.0
Total 105 100.0 100.0

Have you visited the Cashier section for Registration?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 41 39.0 39.0 39.0
No 64 61.0 61.0 100.0
Total 105 100.0 100.0

Have you visited the Cashier section for Grants/Scholarships?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 9 8.6 8.6 8.6
No 96 91.4 91.4 100.0
Total 105 100.0 100.0

Have you visited the Cashier section for Loans/Stafford?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 11 10.5 10.5 10.5
No 94 89.5 89.5 100.0
Total 105 100.0 100.0

Have you visiited the Cashier for Other services?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 62 59.0 59.0 59.0
No 43 41.0 41.0 100.0
Total 105 100.0 100.0

If you were not helped by the Cashier section in a timely manner, was it due to a Computer Problem?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 14 13.3 16.5 16.5
No 66 62.9 77.6 94.1
E 5 4.8 5.9 100.0
Total 85 81.0 100.0
Missing
20 19.0

Total 105 100.0


If you were not helped by the Cashier section in a timely manner, was it because the check was not ready?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 21 20.0 25.0 25.0
No 58 55.2 69.0 94.0
E 5 4.8 6.0 100.0
Total 84 80.0 100.0
Missing
21 20.0

Total 105 100.0


How would you rate the services provided by the staff in the Cashier Section?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 30 28.6 29.4 29.4
Good 51 48.6 50.0 79.4
Fair 12 11.4 11.8 91.2
Poor 3 2.9 2.9 94.1
N/A 6 5.7 5.9 100.0
Total 102 97.1 100.0
Missing
3 2.9

Total 105 100.0


Please evaluate the courtesy and professionalism of the Business Office staff.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 28 26.7 26.7 26.7
Good 55 52.4 52.4 79.0
Fair 15 14.3 14.3 93.3
Poor 5 4.8 4.8 98.1
N/A 2 1.9 1.9 100.0
Total 105 100.0 100.0

Please evaluate the overall services provided by the Business Office.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 22 21.0 21.0 21.0
Good 60 57.1 57.1 78.1
Fair 17 16.2 16.2 94.3
Poor 4 3.8 3.8 98.1
N/A 2 1.9 1.9 100.0
Total 105 100.0 100.0

Office of Human Resource Section

How would you rate the efficiency of the HR staff in responding to questions and providing assistance regarding HR-related issues?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 49 46.7 46.7 46.7
Good 44 41.9 41.9 88.6
Fair 8 7.6 7.6 96.2
Poor 4 3.8 3.8 100.0
Total 105 100.0 100.0

How would you rate the effectiveness of the HR recruiting efforts in attracting adequate applicants?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 15 14.3 14.3 14.3
Good 26 24.8 24.8 39.0
Fair 15 14.3 14.3 53.3
Poor 3 2.9 2.9 56.2
N/A 46 43.8 43.8 100.0
Total 105 100.0 100.0

How would you rate the assistance provided concerning benefits?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 37 35.2 35.2 35.2
Good 54 51.4 51.4 86.7
Fair 6 5.7 5.7 92.4
Poor 4 3.8 3.8 96.2
N/A 4 3.8 3.8 100.0
Total 105 100.0 100.0

How would you rate the clarity and comprehensibility of the benefits communicated thoughout the year?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 41 39.0 39.0 39.0
Good 50 47.6 47.6 86.7
Fair 11 10.5 10.5 97.1
Poor 2 1.9 1.9 99.0
N/A 1 1.0 1.0 100.0
Total 105 100.0 100.0

Please evaluate how useful the staff development workshops offered by Texas A&M International University are to you.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 17 16.2 16.2 16.2
Good 49 46.7 46.7 62.9
Fair 23 21.9 21.9 84.8
Poor 4 3.8 3.8 88.6
N/A 12 11.4 11.4 100.0
Total 105 100.0 100.0

Do you feel you have adequate opportunity to attend staff development workshops on campus?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 82 78.1 78.1 78.1
No 22 21.0 21.0 99.0
E 1 1.0 1.0 100.0
Total 105 100.0 100.0

Where do you receive most of your information about HR-related topics?


Frequency Percent Valid Percent Cumulative Percent
Valid Hr Home Page 1 1.0 1.0 1.0
HR News & Views 62 59.0 59.0 60.0
Direct contact with HR staff 36 34.3 34.3 94.3
Other 6 5.7 5.7 100.0
Total 105 100.0 100.0

How would you rate the effectiveness of the HR News & Views in communicatiing news and information about HR-related issues?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 39 37.1 37.1 37.1
Good 53 50.5 50.5 87.6
Fair 9 8.6 8.6 96.2
Poor 2 1.9 1.9 98.1
N/A 2 1.9 1.9 100.0
Total 105 100.0 100.0

How would you rate the timeliness of news and information you receive in the HR News & Views?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 32 30.5 30.5 30.5
Good 55 52.4 52.4 82.9
Fair 15 14.3 14.3 97.1
Poor 1 1.0 1.0 98.1
N/A 2 1.9 1.9 100.0
Total 105 100.0 100.0

When I receive the HR News and Views I,


Frequency Percent Valid Percent Cumulative Percent
Valid Read it right away 59 56.2 56.2 56.2
Take it home 5 4.8 4.8 61.0
File it in my to read file 13 12.4 12.4 73.3
Scan and file for future reference 25 23.8 23.8 97.1
Do not read it 3 2.9 2.9 100.0
Total 105 100.0 100.0

How would you rate the HR News and Views on length of overall newsletter/articles and readability?


Frequency Percent Valid Percent Cumulative Percent
Valid Too short 7 6.7 6.7 6.7
Just right 90 85.7 86.5 93.3
Too Long 6 5.7 5.8 99.0
E 1 1.0 1.0 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


How would you rate the assistance provided by HR regarding Leave Policies?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 33 31.4 31.7 31.7
Good 52 49.5 50.0 81.7
Fair 12 11.4 11.5 93.3
Poor 1 1.0 1.0 94.2
N/A 6 5.7 5.8 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


How would you rate the assistance provided by HR regarding Time Cards?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 24 22.9 23.1 23.1
Good 40 38.1 38.5 61.5
Fair 10 9.5 9.6 71.2
Poor 3 2.9 2.9 74.0
N/A 27 25.7 26.0 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


How would you rate the assistance provided by HR regarding Leave and/or compensatory time balances?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 29 27.6 27.9 27.9
Good 49 46.7 47.1 75.0
Fair 12 11.4 11.5 86.5
Poor 4 3.8 3.8 90.4
N/A 10 9.5 9.6 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


Please evaluate the courtesy and professionalism of the Office of Human Resources staff.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 61 58.1 58.1 58.1
Good 38 36.2 36.2 94.3
Fair 4 3.8 3.8 98.1
Poor 2 1.9 1.9 100.0
Total 105 100.0 100.0

Please evaluate the overall services provided by the Office of Human Resources.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 49 46.7 46.7 46.7
Good 46 43.8 43.8 90.5
Fair 5 4.8 4.8 95.2
Poor 4 3.8 3.8 99.0
N/A 1 1.0 1.0 100.0
Total 105 100.0 100.0

Purchasing Office Section

How would you rate the communication by Purchasing about purchasing policies, procedures, and proper use of forms?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 13 12.4 12.4 12.4
Good 33 31.4 31.4 43.8
Fair 30 28.6 28.6 72.4
Poor 9 8.6 8.6 81.0
N/A 20 19.0 19.0 100.0
Total 105 100.0 100.0

Please evaluate how efficiently your purchase orders are being processed.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 16 15.2 15.4 15.4
Good 42 40.0 40.4 55.8
Fair 15 14.3 14.4 70.2
Poor 4 3.8 3.8 74.0
N/A 27 25.7 26.0 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


Please evaluate the courtesy and professionalism of the Purchasing department staff.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 14 13.3 13.3 13.3
Good 33 31.4 31.4 44.8
Fair 25 23.8 23.8 68.6
Poor 12 11.4 11.4 80.0
N/A 21 20.0 20.0 100.0
Total 105 100.0 100.0

Please evaluate the overall services provided by the purchasing Department.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 14 13.3 13.3 13.3
Good 39 37.1 37.1 50.5
Fair 22 21.0 21.0 71.4
Poor 7 6.7 6.7 78.1
N/A 23 21.9 21.9 100.0
Total 105 100.0 100.0

How would you rate the response time given to your request(s)?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 43 41.0 41.0 41.0
Good 45 42.9 42.9 83.8
Fair 5 4.8 4.8 88.6
N/A 12 11.4 11.4 100.0
Total 105 100.0 100.0

How would you rate the quality and selection of supplies being stocked in Central Stores?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 24 22.9 22.9 22.9
Good 51 48.6 48.6 71.4
Fair 18 17.1 17.1 88.6
N/A 12 11.4 11.4 100.0
Total 105 100.0 100.0

How would you rate the response time given to your printing request?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 35 33.3 33.3 33.3
Good 42 40.0 40.0 73.3
Fair 11 10.5 10.5 83.8
N/A 17 16.2 16.2 100.0
Total 105 100.0 100.0

How would you rate the quality of finished product from the Print Shop?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 35 33.3 33.3 33.3
Good 37 35.2 35.2 68.6
Fair 13 12.4 12.4 81.0
Poor 3 2.9 2.9 83.8
N/A 17 16.2 16.2 100.0
Total 105 100.0 100.0

How would you rate the system used by the Mail Room to handle special requests?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 32 30.5 30.5 30.5
Good 46 43.8 43.8 74.3
Fair 5 4.8 4.8 79.0
Poor 2 1.9 1.9 81.0
N/A 20 19.0 19.0 100.0
Total 105 100.0 100.0

How would you rate the accuracy and timeliness of the mail distribution?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 37 35.2 35.6 35.6
Good 46 43.8 44.2 79.8
Fair 15 14.3 14.4 94.2
Poor 1 1.0 1.0 95.2
N/A 5 4.8 4.8 100.0
Total 104 99.0 100.0
Missing * 1 1.0

Total 105 100.0


How would you rate the notification process used to advise you that a package has arrived for you in Receiving?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 39 37.1 37.1 37.1
Good 48 45.7 45.7 82.9
Fair 7 6.7 6.7 89.5
Poor 2 1.9 1.9 91.4
N/A 9 8.6 8.6 100.0
Total 105 100.0 100.0

How would you rate the communication by this area about procedures for the issue/transfer of University property and reporting stolen, damaged, or lost University Property?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 16 15.2 15.2 15.2
Good 39 37.1 37.1 52.4
Fair 13 12.4 12.4 64.8
Poor 7 6.7 6.7 71.4
N/A 30 28.6 28.6 100.0
Total 105 100.0 100.0

Please evaluate the courtesy and professionalism of the Suppport Services staff.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 39 37.1 37.1 37.1
Good 55 52.4 52.4 89.5
Fair 3 2.9 2.9 92.4
N/A 8 7.6 7.6 100.0
Total 105 100.0 100.0

Please evaluate the overall services provided by Support Services.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 37 35.2 35.6 35.6
Good 54 51.4 51.9 87.5
Fair 5 4.8 4.8 92.3
N/A 8 7.6 7.7 100.0
Total 104 99.0 100.0
Missing * 1 1.0

Total 105 100.0


Budget/Payroll/Grants & Contracts Section

How would you rate the manner in which the annual budget process is currently being administered?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 5 4.8 4.8 4.8
Good 16 15.2 15.4 20.2
Fair 18 17.1 17.3 37.5
Poor 6 5.7 5.8 43.3
N/A 59 56.2 56.7 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


How would you rate the level of participation extended to you in the budget process?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 5 4.8 4.8 4.8
Good 15 14.3 14.4 19.2
Fair 14 13.3 13.5 32.7
Poor 10 9.5 9.6 42.3
N/A 60 57.1 57.7 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


How would you rate the length of time allotted for the annual budget preparation?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 6 5.7 5.8 5.8
Good 12 11.4 11.5 17.3
Fair 15 14.3 14.4 31.7
Poor 10 9.5 9.6 41.3
N/A 61 58.1 58.7 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


How would you rate the assistance provided concerning the annual budget process and/or other budget information?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 6 5.7 5.8 5.8
Good 18 17.1 17.5 23.3
Fair 13 12.4 12.6 35.9
Poor 7 6.7 6.8 42.7
N/A 59 56.2 57.3 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


How would you rate the assistance provided concerning your payroll check and/or other payroll information?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 43 41.0 41.3 41.3
Good 50 47.6 48.1 89.4
Fair 9 8.6 8.7 98.1
N/A 2 1.9 1.9 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


How would you rate the clarity and comprehensibility of the information on your payroll stub?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 39 37.1 37.5 37.5
Good 48 45.7 46.2 83.7
Fair 9 8.6 8.7 92.3
Poor 7 6.7 6.7 99.0
N/A 1 1.0 1.0 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


How would you rate the manner in which payroll checks are distributed to you?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 57 54.3 54.8 54.8
Good 38 36.2 36.5 91.3
Fair 7 6.7 6.7 98.1
N/A 2 1.9 1.9 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


How are you being paid?


Frequency Percent Valid Percent Cumulative Percent
Valid Bi-weekly 53 50.5 51.5 51.5
Monthly 49 46.7 47.6 99.0
E 1 1.0 1.0 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


How would you rate your satisfaction with the method (biweekly/monthly) in which you are being paid?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 51 48.6 49.5 49.5
Good 37 35.2 35.9 85.4
Fair 8 7.6 7.8 93.2
Poor 6 5.7 5.8 99.0
N/A 1 1.0 1.0 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


How would you rate the assistance provided concerning proposals, financial status, reporting, monitoring, and completion of grant reports?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 5 4.8 4.9 4.9
Good 18 17.1 17.5 22.3
Fair 3 2.9 2.9 25.2
Poor 4 3.8 3.9 29.1
N/A 73 69.5 70.9 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


How would you rate the instructions provided about preparing a grant proposal?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 4 3.8 3.9 3.9
Good 12 11.4 11.7 15.5
Fair 6 5.7 5.8 21.4
Poor 7 6.7 6.8 28.2
N/A 74 70.5 71.8 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


Please evaluate the overall services provided by the Office of Budget/Payroll/Grants and Contracts.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 31 29.5 29.8 29.8
Good 46 43.8 44.2 74.0
Fair 14 13.3 13.5 87.5
Poor 1 1.0 1.0 88.5
N/A 12 11.4 11.5 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


Please evaluate the overall services provided by the Office of Budget/Payroll/Grants & Contracts.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 24 22.9 23.1 23.1
Good 52 49.5 50.0 73.1
Fair 16 15.2 15.4 88.5
Poor 1 1.0 1.0 89.4
N/A 11 10.5 10.6 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


Computer and Telecommunication Services Section

How would you rate the efficiency of the CTS staff in responding to your service request(s)?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 24 22.9 23.1 23.1
Good 48 45.7 46.2 69.2
Fair 23 21.9 22.1 91.3
Poor 8 7.6 7.7 99.0
N/A 1 1.0 1.0 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


How would you rate the solution or outcome of CTS service request(s)?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 21 20.0 20.2 20.2
Good 47 44.8 45.2 65.4
Fair 31 29.5 29.8 95.2
Poor 4 3.8 3.8 99.0
N/A 1 1.0 1.0 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


How would you rate the communication by CTS regarding its services?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 23 21.9 21.9 21.9
Good 57 54.3 54.3 76.2
Fair 20 19.0 19.0 95.2
Poor 4 3.8 3.8 99.0
N/A 1 1.0 1.0 100.0
Total 105 100.0 100.0

Do you feel CTS uses the available technology to its potential?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 67 63.8 64.4 64.4
No 33 31.4 31.7 96.2
C 3 2.9 2.9 99.0
D 1 1.0 1.0 100.0
Total 104 99.0 100.0
Missing
1 1.0

Total 105 100.0


Please evaluate the courtesy and professionalism of the CTS staff.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 34 32.4 33.0 33.0
Good 55 52.4 53.4 86.4
Fair 9 8.6 8.7 95.1
Poor 3 2.9 2.9 98.1
N/A 2 1.9 1.9 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


Please rate the overall services provided by CTS.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 25 23.8 24.3 24.3
Good 53 50.5 51.5 75.7
Fair 19 18.1 18.4 94.2
Poor 4 3.8 3.9 98.1
N/A 2 1.9 1.9 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


Physical Plant Section

How would you rate the response time given to your service request(s)?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 34 32.4 33.0 33.0
Good 36 34.3 35.0 68.0
Fair 19 18.1 18.4 86.4
Poor 4 3.8 3.9 90.3
N/A 10 9.5 9.7 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


How would you rate the solution or outcome of Physical Plant service request(s)?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 30 28.6 29.1 29.1
Good 41 39.0 39.8 68.9
Fair 18 17.1 17.5 86.4
Poor 4 3.8 3.9 90.3
N/A 10 9.5 9.7 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


How would you rate the cleanliness of the campus facilites?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 50 47.6 48.5 48.5
Good 37 35.2 35.9 84.5
Fair 6 5.7 5.8 90.3
Poor 8 7.6 7.8 98.1
N/A 2 1.9 1.9 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


How would you rate the attractiveness/maintenace of the campus landscaping?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 53 50.5 51.5 51.5
Good 33 31.4 32.0 83.5
Fair 13 12.4 12.6 96.1
Poor 2 1.9 1.9 98.1
N/A 2 1.9 1.9 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


How would you rate the communication by Physical Plant about its services and procedures?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 22 21.0 21.4 21.4
Good 43 41.0 41.7 63.1
Fair 24 22.9 23.3 86.4
Poor 8 7.6 7.8 94.2
N/A 6 5.7 5.8 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


Please evaluate the courtesy and professionalism of the Physical Plant staff.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 48 45.7 46.6 46.6
Good 38 36.2 36.9 83.5
Fair 12 11.4 11.7 95.1
Poor 3 2.9 2.9 98.1
N/A 2 1.9 1.9 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


Please evaluate the overall services provided by Physical Plant.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 38 36.2 36.9 36.9
Good 47 44.8 45.6 82.5
Fair 13 12.4 12.6 95.1
Poor 4 3.8 3.9 99.0
N/A 1 1.0 1.0 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


University Police Department Section

How would you rate the level of safety on campus?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 23 21.9 22.3 22.3
Good 52 49.5 50.5 72.8
Fair 18 17.1 17.5 90.3
Poor 10 9.5 9.7 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


How would you rate the accessibility and visibility of the Police Officers to the University community?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 18 17.1 17.5 17.5
Good 34 32.4 33.0 50.5
Fair 35 33.3 34.0 84.5
Poor 15 14.3 14.6 99.0
N/A 1 1.0 1.0 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


How would you rate the response time given to calls from the University community?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 13 12.4 12.6 12.6
Good 41 39.0 39.8 52.4
Fair 22 21.0 21.4 73.8
Poor 7 6.7 6.8 80.6
N/A 20 19.0 19.4 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


Does the University Police Department's escort service provide a useful service to you?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 15 14.3 15.3 15.3
No 7 6.7 7.1 22.4
Have never used 76 72.4 77.6 100.0
Total 98 93.3 100.0
Missing
7 6.7

Total 105 100.0


Does the University Police Department's motor assistance program provide a useful service to you?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 24 22.9 23.3 23.3
No 6 5.7 5.8 29.1
Have never used 73 69.5 70.9 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


How would you rate the communication by the Police department about its services?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 8 7.6 7.8 7.8
Good 40 38.1 38.8 46.6
Fair 27 25.7 26.2 72.8
Poor 14 13.3 13.6 86.4
N/A 14 13.3 13.6 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


Have you received the "Personal Awareness" pamphlets?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 79 75.2 76.7 76.7
No 24 22.9 23.3 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


Have you received the "Safety and Security" pamphlet?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 85 81.0 82.5 82.5
No 18 17.1 17.5 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


Have you received the pamplet "You Deserve An Environment Free From Sexual Harassment: It's the Law"?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 90 85.7 90.0 90.0
No 10 9.5 10.0 100.0
Total 100 95.2 100.0
Missing
5 4.8

Total 105 100.0


Please evaluate the courtesy and professionalism of the university Police Department staff.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 31 29.5 30.1 30.1
Good 46 43.8 44.7 74.8
Fair 17 16.2 16.5 91.3
Poor 8 7.6 7.8 99.0
N/A 1 1.0 1.0 100.0
Total 103 98.1 100.0
Missing
2 1.9

Total 105 100.0


Please evalute the overall services provided by the University Police Department.


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 29 27.6 29.3 29.3
Good 42 40.0 42.4 71.7
Fair 21 20.0 21.2 92.9
Poor 6 5.7 6.1 99.0
N/A 1 1.0 1.0 100.0
Total 99 94.3 100.0
Missing
6 5.7

Total 105 100.0