Texas A&M International University
Institutional Research Survey of Services Provided
Spring 2001

Have you had occasion to request services from the Institutional Research Office over the past Academic Year?
Surveys
Statistics
Focus Reports
Student Data
Other
If you requested information was it provided in a timely manner?
How satisfied were you with the information you received?
How satisfied were you with the clarity of the information you received?
How often do you use general university statistics?
How important are these statistics to you?
Rate the helpfulness of the office staff when you requested their service.
Have you used the statistics provided in the office homepage on the internet?
If yes, how would you rate the homepage?
How would you rate the office staff overall?
Comments or suggestions regarding the Institutional Research Office:






















Have you had occasion to request services from the Institutional Research Office over the past Academic Year?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 24 82.8 82.8 82.8
No 5 17.2 17.2 100.0
Total 29 100.0 100.0

Surveys


Frequency Percent Valid Percent Cumulative Percent
Valid Surveys 5 20.8 100.0 100.0
Missing System 19 79.2

Total 24 100.0


Statistics


Frequency Percent Valid Percent Cumulative Percent
Valid Statisitics 13 54.2 100.0 100.0
Missing System 11 45.8

Total 24 100.0


Focus Reports


Frequency Percent Valid Percent Cumulative Percent
Valid Focus Reports 11 45.8 100.0 100.0
Missing System 13 54.2

Total 24 100.0


Student Data


Frequency Percent Valid Percent Cumulative Percent
Valid Student Data 8 33.3 100.0 100.0
Missing System 16 66.7

Total 24 100.0


Other


Frequency Percent Valid Percent Cumulative Percent
Valid Other 1 4.2 100.0 100.0
Missing System 23 95.8

Total 24 100.0


If you requested information was it provided in a timely manner?


Frequency Percent Valid Percent Cumulative Percent
Valid Always 18 75.0 75.0 75.0
Often 5 20.8 20.8 95.8
Sometimes 1 4.2 4.2 100.0
Total 24 100.0 100.0

How satisfied were you with the information you received?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 17 70.8 70.8 70.8
Satisfied 7 29.2 29.2 100.0
Total 24 100.0 100.0

How satisfied were you with the clarity of the information you received?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 17 70.8 70.8 70.8
Satisfied 7 29.2 29.2 100.0
Total 24 100.0 100.0

How often do you use general university statistics?


Frequency Percent Valid Percent Cumulative Percent
Valid Always 5 20.8 20.8 20.8
Often 13 54.2 54.2 75.0
Sometimes 6 25.0 25.0 100.0
Total 24 100.0 100.0

How important are these statistics to you?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Important 18 75.0 75.0 75.0
Important 6 25.0 25.0 100.0
Total 24 100.0 100.0

Rate the helpfulness of the office staff when you requested their service.


Frequency Percent Valid Percent Cumulative Percent
Valid Excellent 19 79.2 79.2 79.2
Very Good 3 12.5 12.5 91.7
Good 2 8.3 8.3 100.0
Total 24 100.0 100.0

Have you used the statistics provided in the office homepage on the internet?


Frequency Percent Valid Percent Cumulative Percent
Valid Yes 8 33.3 33.3 33.3
No 16 66.7 66.7 100.0
Total 24 100.0 100.0

If yes, how would you rate the homepage?


Frequency Percent Valid Percent Cumulative Percent
Valid Excellent 2 8.3 28.6 28.6
Very Good 3 12.5 42.9 71.4
Good 2 8.3 28.6 100.0
Total 7 29.2 100.0
Missing System 17 70.8

Total 24 100.0


How would you rate the office staff overall?


Frequency Percent Valid Percent Cumulative Percent
Valid Excellent 15 62.5 62.5 62.5
Very Good 8 33.3 33.3 95.8
Good 1 4.2 4.2 100.0
Total 24 100.0 100.0 

Comments or suggestions regarding the Institutional Research Office:

1. Need to have a plan and produce a yearly and standardized set of institutional data that gives us critical information for our Universities student body according to their classification (ex. student profiles pre & post).

2.  Thanks for all the hard work!

3.  General university statistics should be published.  This will decrease the volume of direct and/or repetitive requests.

4.  Didn't know the webpage had been updated.

5.  Elizabeth is a very knowledgeable employee.  She knows exactly what I need and is able to fulfill my request immediately.

6.  Do a good job!

7.  Elizabeth Martinez has always been excellent.

8.  Elizabeth does an excellent job.

9.  Elizabeth is always a pleasure to work with.

10. Excellent work I appreciate the quick response.

11. I have dealt with the office in the past through my supervisor.  I plan to access your information more often for new departmental reports.

12. I am unaware of the services, which this office offers.  I usually contact Elizabeth Martinez, who is always very helpful.