Texas A&M International University
Institutional Research
Survey of Services Provided - Spring 2002
Have you had occasion to request services
from the Institutional Research Office over the past Academic Year?
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Yes |
21 |
100.0 |
100.0 |
100.0 |
Surveys
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Surveys |
2 |
9.5 |
100.0 |
100.0 |
| Missing |
System |
19 |
90.5 |
|
|
| Total |
21 |
100.0 |
|
|
Statistics
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Statisitics |
10 |
47.6 |
100.0 |
100.0 |
| Missing |
System |
11 |
52.4 |
|
|
| Total |
21 |
100.0 |
|
|
Focus Reports
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Focus Reports |
12 |
57.1 |
100.0 |
100.0 |
| Missing |
System |
9 |
42.9 |
|
|
| Total |
21 |
100.0 |
|
|
Student Data
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Student Data |
7 |
33.3 |
100.0 |
100.0 |
| Missing |
System |
14 |
66.7 |
|
|
| Total |
21 |
100.0 |
|
|
Other
|
|
Frequency |
Percent |
| Missing |
System |
21 |
100.0 |
If you requested information was it provided
in a timely manner?
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Always |
18 |
85.7 |
85.7 |
85.7 |
| Often |
2 |
9.5 |
9.5 |
95.2 |
| Never |
1 |
4.8 |
4.8 |
100.0 |
| Total |
21 |
100.0 |
100.0 |
|
How satisfied were you with the information
you received?
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Very Satisfied |
19 |
90.5 |
90.5 |
90.5 |
| Satisfied |
1 |
4.8 |
4.8 |
95.2 |
| Very Dissatisfied |
1 |
4.8 |
4.8 |
100.0 |
| Total |
21 |
100.0 |
100.0 |
|
How satisfied were you with the clarity of the information
you received?
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Very Satisfied |
19 |
90.5 |
95.0 |
95.0 |
| Satisfied |
1 |
4.8 |
5.0 |
100.0 |
| Total |
20 |
95.2 |
100.0 |
|
| Missing |
System |
1 |
4.8 |
|
|
| Total |
21 |
100.0 |
|
|
How often do you use general university
statistics?
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Always |
2 |
9.5 |
9.5 |
9.5 |
| Often |
14 |
66.7 |
66.7 |
76.2 |
| Sometimes |
5 |
23.8 |
23.8 |
100.0 |
| Total |
21 |
100.0 |
100.0 |
|
How important are these statistics to
you?
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Very Important |
18 |
85.7 |
85.7 |
85.7 |
| Important |
3 |
14.3 |
14.3 |
100.0 |
| Total |
21 |
100.0 |
100.0 |
|
Rate the helpfulness of the
office staff when you requested their service.
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Excellent |
15 |
71.4 |
71.4 |
71.4 |
| Very Good |
5 |
23.8 |
23.8 |
95.2 |
| Poor |
1 |
4.8 |
4.8 |
100.0 |
| Total |
21 |
100.0 |
100.0 |
|
Have you used the statistics provided
in the office homepage on the internet?
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Yes |
7 |
33.3 |
33.3 |
33.3 |
| No |
14 |
66.7 |
66.7 |
100.0 |
| Total |
21 |
100.0 |
100.0 |
|
If yes, how youwould rate
the homepage?
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Excellent |
1 |
14.3 |
14.3 |
14.3 |
| Very Good |
6 |
85.7 |
85.7 |
100.0 |
| Total |
7 |
100.0 |
100.0 |
|
How would you rate the office staff overall?
|
|
Frequency |
Percent |
Valid Percent |
Cumulative Percent |
| Valid |
Excellent |
17 |
81.0 |
81.0 |
81.0 |
| Very Good |
3 |
14.3 |
14.3 |
95.2 |
| Fair |
1 |
4.8 |
4.8 |
100.0 |
| Total |
21 |
100.0 |
100.0 |
|
Comments or Suggestions regarding the Institutional Research Office:
1. Thanks for your help.
2. Staff is always extremely courteous and helpful. Thanks!
3. Elizabeth is always very helpful and takes the time to find out how her reports can be o
most benefit to your programs.
4. Data provided has been very useful in our preparation of reports to the National Scienc
Foundation.
5. Very expedient!! Great Work!!
6. I always approach Elizabeth for assistance. Liz is always courteous and extremely helpful t
my last-minute requests. Keep Liz at TAMIU forever! She's extremely approachable an
knowledgeable in her field. Martha.
7. You're a blessing! Thanks!
8. I work with Elizabeth and she is very good - always ready to be helpful.