Texas A&M International University
Institutional Research
Survey of Services Provided - 2003

Have you had occasion to request services from the Institutional Research Office over the past Academic Year?
Surveys
Statistics
Focus Reports
Student Data
Other
If you requested information was it provided in a timely manner?
How satisfied were you with the information you received?
How satisfied were you with the clarity of the information you received?
How often do you use general university statistics?
How important are these statistics to you?
Rate the helpfulness of the office staff when you requested their service.
Have you used the statistics provided in the office homepage on the internet?
If yes, how would you rate the homepage?
How would you rate the office staff overall?
Comments






















Have you had occasion to request services from the Institutional Research Office over the past Academic Year?


Frequency Percent Valid Percent Cumulative Percent
Valid No 2 10.0 10.0 10.0
Yes 18 90.0 90.0 100.0
Total 20 100.0 100.0

Surveys


Frequency Percent Valid Percent Cumulative Percent
Valid
12 66.7 66.7 66.7
Surveys 6 33.3 33.3 100.0
Total 18 100.0 100.0

Statistics


Frequency Percent Valid Percent Cumulative Percent
Valid
7 38.9 38.9 38.9
Statistics 11 61.1 61.1 100.0
Total 18 100.0 100.0

Focus Reports


Frequency Percent Valid Percent Cumulative Percent
Valid
12 66.7 66.7 66.7
Focus Reports 6 33.3 33.3 100.0
Total 18 100.0 100.0

Student Data


Frequency Percent Valid Percent Cumulative Percent
Valid
12 66.7 66.7 66.7
Student Data 6 33.3 33.3 100.0
Total 18 100.0 100.0

Other


Frequency Percent Valid Percent Cumulative Percent
Valid
18 100.0 100.0 100.0

If you requested information was it provided in a timely manner?


Frequency Percent Valid Percent Cumulative Percent
Valid Always 15 83.3 83.3 83.3
Often 3 16.7 16.7 100.0
Total 18 100.0 100.0

How satisfied were you with the information you received?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 14 77.8 77.8 77.8
Satisfied 4 22.2 22.2 100.0
Total 18 100.0 100.0

How satisfied were you with the clarity of the information you received?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Satisfied 13 72.2 72.2 72.2
Satisfied 5 27.8 27.8 100.0
Total 18 100.0 100.0

How often do you use general university statistics?


Frequency Percent Valid Percent Cumulative Percent
Valid Always 3 16.7 16.7 16.7
Often 11 61.1 61.1 77.8
Sometimes 4 22.2 22.2 100.0
Total 18 100.0 100.0

How important are these statistics to you?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Important 16 88.9 88.9 88.9
Important 2 11.1 11.1 100.0
Total 18 100.0 100.0

Rate the helpfulness of the office staff when you requested their service.


Frequency Percent Valid Percent Cumulative Percent
Valid Excellent 11 61.1 61.1 61.1
Very Good 4 22.2 22.2 83.3
Good 3 16.7 16.7 100.0
Total 18 100.0 100.0

Have you used the statistics provided in the office homepage on the internet?


Frequency Percent Valid Percent Cumulative Percent
Valid No 12 66.7 66.7 66.7
Yes 6 33.3 33.3 100.0
Total 18 100.0 100.0

If yes, how would rate the homepage?


Frequency Percent Valid Percent Cumulative Percent
Valid Very Good 4 66.7 66.7 66.7
Good 2 33.3 33.3 100.0
Total 6 100.0 100.0

How would you rate the office staff overall?


Frequency Percent Valid Percent Cumulative Percent
Valid Excellent 12 66.7 66.7 66.7
Very Good 3 16.7 16.7 83.3
Good 3 16.7 16.7 100.0
Total 18 100.0 100.0 

Comments

-Very helpful and responsive to our needs.

-Elizabeth is always helpful and happy to serve our needs.

-Personnel is focused and professional, knowledgeable, and precise.

-Have always received excellent service and received all requested info
     very fast & effecient.

-Clone yourselves.

-Excellent Job!  Keep up the Good Work!!