ASSESSMENT REPORT
FOR
Computer and Telecommunications Services (CTS)
Administrative or Educational Support Unit
September 2003 – August 2004
Assessment Period Covered
July 16, 2004
Date Submitted
Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of The Texas A&M
University System, is committed to the preparation of students for leadership
roles in their chosen profession and in an increasingly complex, culturally
diverse state, national, and global society … Through instruction, faculty
and student research, and public service, Texas A&M International
University is a strategic point of delivery for well-defined programs
and services that improve the quality of life for citizens of the border
region, the State of Texas, and national and international communities.
Administrative or Educational Support Unit Mission Statement:
The mission of the Computer and Telecommunications Services (CTS)
department is to provide excellence in computer satisfaction, keep the
University’s telecommunications technology current, and disseminate the
exchange of information to faculty, staff and students about campus computer
and telecommunications activities.
Intended Administrative Objectives:
1. CTS will enhance academic classroom and student computing
equipment.
2. CTS will promote the student/alumni E-mail for Life Project.
3. The campus user community will indicate a level of satisfaction
with the overall services provided by the Computer and Telecommunications
Services department.
ASSESSMENT REPORT
FOR
Computer and Telecommunications Services (CTS)
Administrative or Educational Support Unit
September 2003 – August 2004
Assessment Period Covered
July 16, 2004
Date Submitted
Intended Administrative or Educational Support Objective:
NOTE: There should be one form C for each intended objective
listed on form B. The intended unit objective should be
restated in the box immediately below and the intended objective number
entered in the blank space below
1. CTS will enhance academic classroom and student computing equipment.
First Means of Assessment for Objective Identified Above:
1a. Means of Unit Assessment & Criteria for Success:
Student computing equipment will be enhanced by upgrading computers
and printers and removing outdated equipment. Inventory reports will
provide documentation indicating that 80% of the computer equipment in
the computer labs is less than three years old.
1a. Summary of Assessment Data Collected:
As of July 14, 2004, CTS inventory records indicate there are
a total of 177 computers installed in the computer laboratories. There
are 29 computers that are more than 3 years old. This translates to 93.7%
that are less than 3 years old.
1a. Use of Results to Improve Unit Services:
CTS continually keeps the laboratory computer equipment and software
as up to date as resources allow.
ASSESSMENT REPORT
FOR
Computer and Telecommunications Services (CTS)
Administrative or Educational Support Unit
September 2003 – August 2004
Assessment Period Covered
July 16, 2004
Date Submitted
Intended Administrative or Educational Support Objective:
NOTE: There should be one form C for each intended objective
listed on form B. The intended unit objective should be
restated in the box immediately below and the intended objective number
entered in the blank space below
2. CTS will promote the student/alumni E-mail for Life Project.
First Means of Assessment for Objective Identified Above:
2a. Means of Unit Assessment & Criteria for Success:
CTS will promote the student/alumni E-mail for Life Project by increasing
the current number of users enrolled to 2,500 by August 2004. A monthly
report will be extracted from the database to obtain the actual number
of student/alumni enrolled in the E-mail for Life Project. The final
report will be obtained at the beginning of Fall 2004.
2a. Summary of Assessment Data Collected:
As of July 20, 2004, CTS exceeded the number of students enrolled
in E-Mail for Life Project. The current number is 2,680 students and alumni,
exceeding the goal set for August 2004.
2a. Use of Results to Improve Unit Services:
CTS continues to offer E-Mail for Life, and competes with other popular
free e-mail services to make this system the standard e-mail service among
our students.
ASSESSMENT REPORT
FOR
Computer and Telecommunications Services (CTS)
Administrative or Educational Support Unit
September 2003 – August 2004
Assessment Period Covered
July 16, 2004
Date Submitted
Intended Administrative or Educational Support Objective:
NOTE: There should be one form C for each intended objective
listed on form B. The intended unit objective should be
restated in the box immediately below and the intended objective number
entered in the blank space below
3. The campus user community will indicate satisfaction with the overall
services provided by the Computer and Telecommunications Services department.
First Means of Assessment for Objective Identified Above:
3a. Means of Unit Assessment & Criteria for Success:
The campus user community will indicate a 90% level of satisfaction
with “the overall services provided by the Computer and Telecommunications
Services department.” We will use the Finance and Administration Division
2004 Service Quality Survey to obtain the data.
3a. Summary of Assessment Data Collected:
Based on the survey results, CTS had an 86% satisfaction rate — this
is 4% less than what was anticipated.
3a. Use of Results to Improve Unit Services:
CTS’ continued improvement efforts include: overall campus communications
by continuing to inform the members of its community via public relations,
newsletters, fliers, and brochures; offer specialized software trainings
for staff; and service equipment in a timely manner.
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