ASSESSMENT REPORT

FOR

Enrollment Management and School Relations                        
Administrative or Educational Support Unit

September 2003 to August 2004
Assessment Period Covered        

July 15, 2004
Date Submitted

Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of the Texas A&M University System, is committed to the preparation of students for leadership roles in their chosen profession and in an increasingly complex, culturally diverse state, national, and global society …  Through instruction, faculty and student research, and public service, Texas A&M International University is a strategic point of delivery for well-defined programs and services that improve the quality of life for citizens of the border region, the State of Texas, and national and international communities.

Administrative or Educational Support Unit Mission Statement:
The Office of Enrollment Management and School Relations plans, coordinates, and implements recruitment strategies.  The services we provide are:  campus tours and visits, enrollment information, enrollment presentations, special events, publications, promote awareness within the community, and serve as liaison with school district administrators, faculty and student body.

Intended Administrative Objectives:

1. Prospective students will be satisfied with the information provided by Enrollment Management and School Relations.

2. Sponsors/Counselors will be satisfied with the campus visits and tours provided by the Office of Enrollment Management and School Relations.

ASSESSMENT REPORT

FOR

Enrollment Management and School Relations                    
Administrative or Educational Support Unit

September 2003 to August 2004
Assessment Period Covered        

July 15, 2004
Date Submitted

Intended Administrative or Educational Support Objective:

1.  Prospective students will be satisfied with the information provided by Enrollment Management and School Relations.

First Means of Assessment for Objective Identified Above:
1a. Means of Unit Assessment & Criteria for Success:
In order to measure and maintain the current level of satisfaction with enrollment information, the locally developed survey, TAMIU Information & Services, will be administered during Early Registration.  Results will indicate a 90% satisfaction rate with the “Availability of Information”.

1a. Summary of Assessment Data Collected:
Based on the results of the survey, respondents indicated a lowest satisfaction rating of 97% in ten categories.  Results for the question regarding satisfaction of the “Availability of Information” indicate a 100% satisfaction rate.

1a. Use of Results to Improve Unit Services:
Bases on the survey findings, our criteria were met.

Second Means of Assessment for Objective Identified Above:
1b. Means of Unit Assessment & Criteria for Success:
The “information” category on the Website Survey maintained by the Enrollment Management and Student Relations office’s homepage will receive a rating of “4 or higher” (out of a possible 5) from 80% of those surveyed.

1b. Summary of Assessment Data Collected:
9.5% of those surveyed responded with a rating of “4” and 90% responded with a rating of “5”.  The lowest rating was in the category of “Graphics and Appearance”.

1b. Use of Results to Improve Unit Service:
According to survey results, the most important quality measured on a website is “information” and the least important aspect is “Graphics and Appearance”.  Our office continuously focuses on the quality and timeliness of information placed on the website.

ASSESSMENT REPORT

FOR

Enrollment Management and School Relations
Administrative or Educational Support Unit

September 2003 to August 2004
Assessment Period Covered        

July 15, 2004
Date Submitted

Intended Administrative or Educational Support Objective:

2. Sponsors/Counselors will be satisfied with the campus visits and tours provided by the Office of Enrollment Management and School Relations.

First Means of Assessment for Objective Identified Above:
2a. Means of Unit Assessment & Criteria for Success:
The length of the tours provided for visitors and groups touring our campus will be satisfactory.  80% of the respondents to the “Campus Visit Evaluation” survey will express satisfaction.

2a. Summary of Assessment Data Collected:
The survey results indicate that 87% of the respondents were satisfied with the length of the tours provided by our office.

2a. Use of Results to Improve Unit Services:
Criteria were met.  No changes are needed at this time.

Second Means of Assessment for Objective Identified Above:
2b. Means of Unit Assessment & Criteria for Success
On the “Campus Visit Evaluation” survey, question #4 asks if “the information shared with your students was appropriate for their age.”  80% of the respondents will indicate that the information was appropriate.

2b. Summary of Assessment Data Collected:
Survey results indicate an improved satisfaction rate of 28% from last year.  Responses indicate that 97% agree that the information shared during the student presentations is appropriate for their age.

2b. Use of Results to Improve Unit Service:
Goals for providing age appropriate information have been met.  No changes are needed at this time.