International Student
Services
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
August 13, 2004
Date Submitted
Expanded Statement of Institutional
Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International
University, a Member of The Texas A&M University System, is committed to
the preparation of students for leadership roles in their chosen profession and
in an increasingly complex, culturally diverse state, national, and global
society… Through instruction, faculty and student research, and public service,
Texas A&M International University is a strategic point of delivery for
well-defined programs and services that improve the quality of life for citizens
of the border region, the State of Texas, and national and international
communities.
Administrative or Educational Support Unit Mission Statement:
The University recognizes that international students on this campus bring
with them both special resources and special needs. The increased international
awareness that they create is important to the entire academic community.
At the same time, the University wishes to ensure that each student has the
best possible educational and personal experience while in the U.S. To achieve
these objectives, the International Student Adviser is located in the Department
of International Student Services within the Division of International Programs
and offers a variety of services to international students. These include
academic direction, vocational and education direction, assistance with immigration
regulations and the community, and coordination of services provided by Admissions,
Financial Aid, Business, Housing and Registrar’s offices.
Intended Administrative Objectives:
1. The Department of International Student Services will provide international students with timely and comprehensive information and document services, especially immigration regulations, to ensure their ability to pursue their education.
2. Current and prospective international students will be satisfied with the level and content of the information and services they receive from the Department of International Student Services.
International Student Services
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
August 13, 2004
Date Submitted
Intended Administrative or Educational Support Objective:
1. The Department of International
Student Services will provide international students with timely and
comprehensive information and document services, especially immigration
regulations, to ensure their ability to pursue their education.
First Means of Assessment for Objective Identified Above:
1a. Means of Unit Assessment & Criteria for
Success:
Means: SEVIS, the Student and
Exchange Visitor Information System of the Department of Homeland Security
requires timely and complete data on all international non-immigrant students
(F visa), exchange visitors (J visa), and their dependents (F-2 and J-2). The
system reflects international student or exchange visitor status changes, such
as admission at Port of Entry (POE), change of address, change in program of
study, and other details. The criteria
for success are based on 100% compliance with current laws and regulations.
1a. Summary of Assessment Data Collected:
Semester enrolled international student counts are compared with number
of students who have fulfilled all laws and regulations. Any discrepancy is
documented and the reason for the discrepancy is addressed. This information
is reported directly through the Department of Homeland Security. No discrepancies
arose and compliance was 100%.
1a. Use of Results to Improve Unit Services:
The Office of International Student Services continues to strive for 100
percent compliance with immigration rules and regulations.
International Student Services
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
August 13, 2004
Date Submitted
Intended Administrative or Educational Support Objective:
2. Current and prospective international students will be satisfied
with the level and content of the information and services they receive from
the Department of International Student Services.
First Means of Assessment for Objective Identified Above:
2a. Means of Unit Assessment & Criteria for Success:
Means: Evaluations for academic year 2004, period of 04/01/04 and 08/12/04,
were tallied for how students rated the services offered by the Department
of International Student Services (ISS), part of the Division of International
Programs. Five criteria were rated in the in-take cards including:
1. The initial information provided by the International Student Services (ISS) staff.
2. The written information provided in the ISS forms, announcements, etc.
3. The explanation of the registration requirements.
4. The courtesy and professionalism of the ISS staff.
5. The overall quality of the customer service at the ISS office.
The criteria for success are that student evaluations will indicate a 90% satisfaction rate of “good or excellent” with the advisement process.
2a. Summary of Assessment Data Collected:
1. The initial information
provided by the International Student Services (ISS) staff was rated as
Excellent by 59% and Good by 41% of the respondents (100%).
2. The written information provided in the ISS forms, announcements was rated as Excellent by 35% and Good by 65% of the respondents (100%).
3. The explanation of the registration requirements was rated Excellent by 59%, Good by 35% and Satisfactory by 6% of the respondents (94%)
4. The courtesy and professionalism of the ISS staff was rated as Excellent by 59%, Good by 35% and satisfactory by 6% of the respondents (94%).
5. The overall quality of the customer service at the ISS office was rated as Excellent
by 59%, Good by 35% and Satisfactory by 6% of the respondents (94%).
2a. Use of Results to Improve Unit Services:
Any areas covered by survey that fall below a rating of (3) satisfactory
are reviewed and revised. The Department of International Student Services
continues to administer the survey to students. If students check fair or
less on the survey, they are asked to list what can be done to improve our
advisement services.