ASSESSMENT REPORT

FOR

                                         

Purchasing Department                              
Administrative or Educational Support Unit

September 2003 to August 2004
Assessment Period Covered

July 23, 2004
Date Submitted

Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of the Texas A&M University System, is committed to the preparation of students for leadership roles in their chosen profession and in an increasingly complex, culturally diverse state, national, and global society… Through instruction, faculty and student research, and public service, Texas A&M International University is a strategic point of delivery for well-defined programs and services that improve the quality of life for citizens of the border region, the State of Texas, and national and international communities.

Administrative or Educational Support Unit Mission Statement:
The mission of Texas A&M International University Purchasing Department is to procure goods and services that support the mission of the University.  To facilitate this process, the Purchasing Department shall in accordance with Federal, State and System regulations, obtain the best procurement value for the University, in a professional, responsive and timely manner.

Intended Administrative Objectives:

1. University staff and faculty will be satisfied with services provided by the Purchasing Department.

2. The Purchasing Department will provide training opportunities to the University staff and faculty pertaining to the Purchasing module and the TAMU, TAMIU and State policies rules and regulations.

3. The Purchasing Department will educate those responsible for departmental procurement card purchases within the University community on the importance and availability of HUB vendors.

 

ASSESSMENT REPORT

FOR

                                         

Purchasing Department                              
Administrative or Educational Support Unit

September 2003 to August 2004
Assessment Period Covered

July 23, 2004
Date Submitted


Intended Administrative or Educational Support Objective:

1. University staff and faculty will be satisfied with services provided by the Purchasing     Department.

First Means of Assessment for Objective Identified Above:

1a. Means of Unit Assessment & Criteria for Success:
Requisition contacts will be sent a survey after every thirteenth created purchase order to evaluate areas in need of improvement.  Responses will indicate an 80% satisfaction rate with communication skills and perception.

1a. Summary of Assessment Data Collected:
Of the respondents, 87% indicated they did not have any problems creating a requisition.  Those who experienced problems and contacted the purchasing office reported they were satisfied with the help provided.   Seventeen indicated they would be interested in attending training workshops. 

1a. Use of Results to Improve Unit Services:
Purchasing will offer a variety of workshops covering the suggestions offered in the surveys.  In addition, Purchasing will continue to stress the importance of referring to the FAMIS Training Manuel and tracking of requisitions. 

Second Means of Assessment for Objective Identified Above:

1b. Means of Unit Assessment & Criteria for Success:
Responses will indicate a 80% or higher satisfaction rate with communication skills and perception.

1b. Summary of Assessment Data Collected:
Communication on policies and procedures showed a 51.2% satisfaction and 57.6% satisfaction rate on the purchasing module training.  Courtesy and professionalism of staff rated 70.9% with the overall services at 63.7%

1b. Use of Results to Improve Unit Service:
Purchasing views all the areas as low and will work on communicating policies and procedures to the University Community.  Purchasing will strive to perceive a unified response to questions and maintain a more unified training system.

   

ASSESSMENT REPORT

FOR

                                         

Purchasing Department                              
Administrative or Educational Support Unit

September 2003 to August 2004
Assessment Period Covered

July 23, 2004
Date Submitted

Intended Administrative or Educational Support Objective:

2.  The Purchasing Department will provide training opportunities to the University staff and faculty pertaining to the Purchasing module and the TAMU, TAMIU and State policies rules and regulations.

First Means of Assessment for Objective Identified Above:

2a. Means of Unit Assessment & Criteria for Success:
Training will be provided to all creators on requisitions, policies and procedures upon initial issuance of FAMIS ID.  On going training will be provided as needed.  A rating sheet will be completed by each new user.  Department will maintain a log of information.  80% of trainees will be satisfied with training.

2a. Summary of Assessment Data Collected:
Two out of 23 respondents felt confident to say that they had a better understanding of how to initiate a requisition.

2a. Use of Results to Improve Unit Services:
Realizing theresponse was low, Purchasing continues to work with employees by providing trainings as needed and ensuring that manuals are available.

 

ASSESSMENT REPORT

FOR

                                         

Purchasing Department                              
Administrative or Educational Support Unit

September 2003 to August 2004
Assessment Period Covered

July 23, 2004
Date Submitted

Intended Administrative or Educational Support Objective:


3. The Purchasing Department will educate those responsible for departmental procurement card purchases within the University community on the importance and availability of HUB vendors.

First Means of Assessment for Objective Identified Above:

3a. Means of Unit Assessment & Criteria for Success:
The HUB Coordinator and the Purchasing Department staff will provide to individuals responsible for using the procurement card information regarding identification and availability of HUB vendors.  The training will focus on availability and usage of HUB vendors.  At the completion of the training a survey will be distributed.  80% of attendees will be satisfied with the information received.

3a. Summary of Assessment Data Collected:
Only seven surveys out of 41 were returned.  The returned surveys indicated a satisfaction rate with the procurement cards and HUB training.  We were not satisfied with the response rate.  To facilitate the response of the survey we will implement an electronic survey in the Fall Semester.

3a. Use of Results to Improve Unit Services:
The response rate was not satisfactory and did not provide sufficient data.  To facilitate the response, the survey will be administered electronically this coming year.