ASSESSMENT REPORT
FOR
Purchasing Department
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 23, 2004
Date Submitted
Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of the Texas A&M
University System, is committed to the preparation of students for leadership
roles in their chosen profession and in an increasingly complex, culturally
diverse state, national, and global society… Through instruction, faculty
and student research, and public service, Texas A&M International
University is a strategic point of delivery for well-defined programs
and services that improve the quality of life for citizens of the border
region, the State of Texas, and national and international communities.
Administrative or Educational Support Unit Mission Statement:
The mission of Texas A&M International University Purchasing
Department is to procure goods and services that support the mission
of the University. To facilitate this process, the Purchasing
Department shall in accordance with Federal, State and System regulations,
obtain the best procurement value for the University, in a professional,
responsive and timely manner.
Intended Administrative Objectives:
1. University staff and faculty will be satisfied with services
provided by the Purchasing Department.
2. The Purchasing Department will provide training opportunities
to the University staff and faculty pertaining to the Purchasing module
and the TAMU, TAMIU and State policies rules and regulations.
3. The Purchasing Department will educate those responsible
for departmental procurement card purchases within the University community
on the importance and availability of HUB vendors.
ASSESSMENT REPORT
FOR
Purchasing Department
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 23, 2004
Date Submitted
Intended Administrative or Educational Support Objective:
1. University staff and faculty will be satisfied with services
provided by the Purchasing Department.
First Means of Assessment for Objective Identified Above:
1a. Means of Unit Assessment & Criteria for Success:
Requisition contacts will be sent a survey after every thirteenth
created purchase order to evaluate areas in need of improvement.
Responses will indicate an 80% satisfaction rate with communication
skills and perception.
1a. Summary of Assessment Data Collected:
Of the respondents, 87% indicated they did not have any problems
creating a requisition. Those who experienced problems and contacted
the purchasing office reported they were satisfied with the help provided.
Seventeen indicated they would be interested in attending training workshops.
1a. Use of Results to Improve Unit Services:
Purchasing will offer a variety of workshops covering the suggestions
offered in the surveys. In addition, Purchasing will continue
to stress the importance of referring to the FAMIS Training Manuel and
tracking of requisitions.
Second Means of Assessment for Objective Identified Above:
1b. Means of Unit Assessment & Criteria for Success:
Responses will indicate a 80% or higher satisfaction rate with communication
skills and perception.
1b. Summary of Assessment Data Collected:
Communication on policies and procedures showed a 51.2% satisfaction
and 57.6% satisfaction rate on the purchasing module training.
Courtesy and professionalism of staff rated 70.9% with the overall services
at 63.7%
1b. Use of Results to Improve Unit Service:
Purchasing views all the areas as low and will work on communicating
policies and procedures to the University Community. Purchasing
will strive to perceive a unified response to questions and maintain
a more unified training system.
ASSESSMENT REPORT
FOR
Purchasing Department
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 23, 2004
Date Submitted
Intended Administrative or Educational Support Objective:
2. The Purchasing Department will provide training
opportunities to the University staff and faculty pertaining to the
Purchasing module and the TAMU, TAMIU and State policies rules and regulations.
First Means of Assessment for Objective Identified Above:
2a. Means of Unit Assessment & Criteria for Success:
Training will be provided to all creators on requisitions, policies
and procedures upon initial issuance of FAMIS ID. On going training
will be provided as needed. A rating sheet will be completed by
each new user. Department will maintain a log of information.
80% of trainees will be satisfied with training.
2a. Summary of Assessment Data Collected:
Two out of 23 respondents felt confident to say that they had a
better understanding of how to initiate a requisition.
2a. Use of Results to Improve Unit Services:
Realizing theresponse was low, Purchasing continues to work
with employees by providing trainings as needed and ensuring that manuals
are available.
ASSESSMENT REPORT
FOR
Purchasing Department
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 23, 2004
Date Submitted
Intended Administrative or Educational Support Objective:
3. The Purchasing Department will educate those responsible
for departmental procurement card purchases within the University community
on the importance and availability of HUB vendors.
First Means of Assessment for Objective Identified Above:
3a. Means of Unit Assessment & Criteria for Success:
The HUB Coordinator and the Purchasing Department staff will provide
to individuals responsible for using the procurement card information
regarding identification and availability of HUB vendors. The
training will focus on availability and usage of HUB vendors.
At the completion of the training a survey will be distributed.
80% of attendees will be satisfied with the information received.
3a. Summary of Assessment Data Collected:
Only seven surveys out of 41 were returned. The returned surveys
indicated a satisfaction rate with the procurement cards and HUB training.
We were not satisfied with the response rate. To facilitate the
response of the survey we will implement an electronic survey in the
Fall Semester.
3a. Use of Results to Improve Unit Services:
The response rate was not satisfactory and did not provide sufficient
data. To facilitate the response, the survey will be administered
electronically this coming year.