ASSESSMENT REPORT

FOR

                                         

Property Inventory Management and Receiving Department
Administrative or Educational Support Unit

September 2003 to August 2004
Assessment Period Covered

July 15, 2004
Date Submitted


Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of the Texas A&M University System, is committed to the preparation of students for leadership roles in their chosen profession and in an increasingly complex, culturally diverse state, national, and global society… Through instruction, faculty and student research, and public service, Texas A&M International University is a strategic point of delivery for well-defined programs and services that improve the quality of life for citizens of the border region, the State of Texas, and national and international communities.

Administrative or Educational Support Unit Mission Statement:
The mission statement of Property Management is: (1) to record documentation of all University property, affix identification tags and maintain required information in accordance with the State, The A&M System and University regulations.  The mission statement of the Receiving Department is: (2) the prompt distribution of all merchandise received. 

Intended Administrative Objectives:

1. An E-Mail Notification System will facilitate the distribution of merchandise received.

2.Implementation of an “On-Line Issue / Transfer” Request Form will facilitate faster service.

  

 

Intended Administrative or Educational Support Objective:

1. An E-mail Notification System will facilitate the distribution of merchandise received.

First Means of Assessment for Objective Identified Above:

1a. Means of Unit Assessment & Criteria for Success:

Implementation of an e-mail notification system will result in an 80% satisfaction rating on the distribution and pickup of merchandise.  Criteria for success would be that 80% of respondents rate the services as “good” or “excellent”.

1a. Summary of Assessment Data Collected: 

Survey entitled “E-Mail Notification Package Pickup” was sent to 55 University departments.  The survey measures services on overnight packages received at the Receiving department. The survey asks, “How would you rate the e-mail notification for the overnight package pickup?  Out of the 31 surveys, 68% rated the services as “excellent” and 29% rated the services as “good”, for a total combined response of 97% satisfaction with the services.

1a. Use of Results to Improve Unit Services: 

Implementation of this e-mail notification system has reduced the turnaround time for package pickup from seven days to a range from 2 to 4 days.  This system has increased efficiency in package notification and pickup.

ASSESSMENT REPORT

FOR

                                         

Property Inventory Management and Receiving Department
Administrative or Educational Support Unit

September 2003 to August 2004
Assessment Period Covered

July 15, 2004
Date Submitted

Intended Administrative or Educational Support Objective:
2.Implementation of an “On-Line Issue/Transfer” Request Form will facilitate faster service.

First Means of Assessment for Objective Identified Above: 

2a. Means of Unit Assessment & Criteria for Success:
The Issue/Transfer request form has been used by the Receiving Department for many years.  Up until now, the form has been on duplicate paper with information typed in by the user.  Upon completion, the form had to be routed for signatures by the appropriate staff and then sent to Receiving for final processing.  Implementation of an “Online Issue/Transfer Request” form will facilitate faster processing of when transferring items between departments or sending items to Surplus.  A random sample of users will indicate whether they are satisfied with the new online form.

2a. Summary of Assessment Data Collected:
A pilot project on the use of this form was conducted.  A total of fifteen users submitted feedback through e-mail responses.  Responses indicated positive feedback about faster expediting of this process by using the online form rather than completing a paper form and submitting it for processing.

 
2a. Use of Results to Improve Unit Services: 
The online form has been posted on the web page of the Property Management and Receiving Department.   The form is now available for the entire University community.