ASSESSMENT REPORT
FOR
University Police Department
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 15, 2004
Date Submitted
Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of the Texas A&M
University System, is committed to the preparation of students for leadership
roles in their chosen profession and in an increasingly complex, culturally
diverse state, national, and global society … Through instruction, faculty
and student research, and public service, Texas A&M International
University is a strategic point of delivery for well-defined programs
and services that improve the quality of life for citizens of the border
region, the State of Texas, and national and international communities.
Administrative or Educational Support Unit Mission Statement:
The Texas A&M International University Police Department’s mission
is to provide the university community with a safe and secure learning
and working environment by providing the highest quality police services
which include prompt response, availability of officers and informational
and instructive services.
Intended Administrative Objectives:
1. To disseminate public safety information to the university
community.
2. To instruct and train university building emergency coordinators
on emergency evacuation procedures to ensure the safety of the university
community in an emergency.
3. To make police officers available to the university community
by increasing their presence on campus.
ASSESSMENT REPORT
FOR
University Police Department
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 15, 2004
Date Submitted
Intended Administrative or Educational Support Objective:
1. To disseminate public safety information to the university community.
First Means of Assessment for Objective Identified Above:
1a. Means of Unit Assessment & Criteria for Success:
On the Finance and Administration Division 2004 Service Quality
Survey distributed annually, 80% of respondents (faculty and staff)
will rate communications by police department regarding its services and
procedures as “good”, “very good” or “excellent.”
1a. Summary of Assessment Data Collected:
Respondents rated the communication by the Police Department regarding
its services and procedures at 66% satisfaction.
1a. Use of Results to Improve Unit Services:
An officer meeting was conducted on April 26, 2004 to discuss the
results of the survey and to obtain employee feedback on possible communication
solutions. Monthly informational booth setups have been established
throughout different locations around campus to disseminate information
regarding departmental services and personal awareness information.
ASSESSMENT REPORT
FOR
University Police Department
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 15, 2004
Date Submitted
Intended Administrative or Educational Support Objective:
2. To instruct and train university building emergency coordinators
on emergency evacuation procedures to ensure the safety of the university
community in an emergency.
First Means of Assessment for Objective Identified Above:
2a. Means of Unit Assessment & Criteria for Success:
Conduct tabletop exercises and conduct evacuation drills to ensure
a safe and timely evacuation of building occupants in cases of emergency.
On the Finance and Administration Division 2004 Service Quality Survey
distributed annually, 80% of the respondents (faculty and staff) will
rate the level of safety on campus as “good”, “very good” or “excellent.”
2a. Summary of Assessment Data Collected:
Respondents rated the levels of campus safety at 84% satisfaction.
Additionally, building emergency coordinators (BEC’s) rated the safety-training
course with a high rating.
2a. Use of Results to Improve Unit Services:
25 out of the present 30 building emergency coordinators (BEC’s) have
received training on building emergency evacuations to include distribution
of assembly evacuation maps to the university community. BEC’s continue
to receive emergency training and simulation exercises throughout the
year.
ASSESSMENT REPORT
FOR
University Police Department
Administrative or Educational Support Unit
September 2003 to August 2004
Assessment Period Covered
July 15, 2004
Date Submitted
Intended Administrative or Educational Support Objective:
3. To make police officers available to the university community by
increasing their presence on campus.
First Means of Assessment for Objective Identified Above:
3a. Means of Unit Assessment & Criteria for Success:
The Finance and Administration Division 2004 Service Quality Survey
is distributed annually. 32% of respondents to last year’s survey were
critical of the accessibility and visibility of the police officers to
the University community. Reduce the number of respondents that are critical
of police officer presence on campus by 10% by instituting programs that
provide for officer interaction with the university community.
3a. Summary of Assessment Data Collected:
Based on the survey results,26% of respondents to this year’s survey
were critical to “theaccessibility and visibility of the police officers
to the University community.” Overall, 73% of respondents rated “the
accessibility and visibility of the police officers to the University
community” as satisfactory.
3a. Use of Results to Improve Unit Services:
The department has taken various actions in improving the overall
“accessibility and visibility of the police officers to the University
community” by:
*Purchasing a patrol vehicle and two golf carts for the purpose of providing
higher levels of outer and inner campus patrol.
*Purchasing patrol bikes for increased bike patrol activity and visibility
on campus.
*Offering RAD (Rape Aggression Defense) training to the university female
community.
*Coordinating informational booths around campus.
*Coordinating officer presence at freshmen orientation booths.
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