ASSESSMENT REPORT
FOR
Student Health Services
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 16, 2003
Date Submitted
Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of the Texas A&M
University System, is committed to the preparation of students for leadership
roles in their chosen profession and in an increasingly complex, culturally
diverse state, national, and global society… Through instruction, faculty
and student research, and public service, Texas A&M International
University is a strategic point of delivery for well-defined programs
and services that improve the quality of life for citizens of the border
region, the State of Texas, and national and international communities.
Administrative or Educational Support Unit Mission Statement:
The mission of the Department of Student Health Services is to provide
a clinical response to the immediate health related needs of Texas A&M
International University by providing assessment, diagnosis, treatment
of minor injuries, entrance physicals, and health information.
Intended Administrative Objectives:
1. Improve access to students for their immediate health needs.
2. Maintain an ‘emergency readiness’ status in order to prevent
further deterioration of a patient’s medical status during emergency
situations.
3. Provide health information to increase student awareness
of a health lifestyle for disease prevention through direct teaching,
health literature, and vaccination drives.
ASSESSMENT REPORT
FOR
Student Health Services
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 16, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
1.Improve access to students for their immediate health needs.
First Means of Assessment for Objective Identified Above:
1a. Means of Unit Assessment & Criteria for Success:
Patient utilization outcomes are utilized in order to track demand
and provision of services. The criteria for success are an increase
of 5% in patient utilization.
1a. Summary of Assessment Data Collected:
Patient Utilization Report indicated patient utilization
decreased by 43%.
1a. Use of Results to Improve Unit Services:
Offer more services, for example, pharmacy services. Resume dispensing
over the counter medications as soon as budget permits. This will require
hiring an RN (Registered Nurse) and finding medicines at competitive
prices. Increasing visibility through out reach programs and possibly
a fair.
Second Means of Assessment for Objective Identified Above:
1b. Means of Unit Assessment & Criteria for Success:
2002 benchmark of Student Opinion Survey for satisfaction with Student
Health Services showed a combined “satisfied” and “very satisfied” rate
of 62.6%. Will meet or exceed this figure.
1b. Summary of Assessment Data Collected:
The 2003 Student Opinion Survey outcome for these sections
was 56.8%, a 5.8% decrease in patient satisfaction since the department
moved locations, stopped handing out over the counter medications, and
started charging for services.
1b. Use of Results to Improve Unit Service:
Offer more services, for example, pharmacy services. Keep patient
charges to a minimum to reduce negative student opinion of department.
Initiate the policy of selling prescription drugs while providing free
over the counter medication to consulting students. Make the department
a “one stop shop” by providing normally needed items by students, for
example, Kleenex for upper respiratory infections.
ASSESSMENT REPORT
FOR
Student Health Services
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 16, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
2. Maintain an ‘emergency readiness’ status in order to prevent further
deterioration of a patient’s medical status during emergency situations.
First Means of Assessment for Objective Identified Above:
2a. Means of Unit Assessment & Criteria for Success:
The emergency response reports are reviewed by the collaborating
physician on a monthly basis and the procedures will be deemed 100%
acceptable.
2a. Summary of Assessment Data Collected:
The emergency response reports were reviewed by the collaborating
physician and the procedures were deemed 100% acceptable.
2a. Use of Results to Improve Unit Services:
Continue to maintain an emergency readiness status.
Second Means of Assessment for Objective Identified Above:
2b. Means of Unit Assessment & Criteria for Success
Contents of the emergency response bag are reviewed and approved
by the collaborating physician on an annual basis and will be deemed
100% acceptable.
2b. Summary of Assessment Data Collected:
The contents of the emergency bag were approved by the collaborating
physician and deemed 100% acceptable.
2b. Use of Results to Improve Unit Service:
The department will look into purchasing a rolling emergency bag
to allow additional emergency items to be carried while reducing the
risk of muscular/skeletal injury to the staff members that must carry
the bag. The additional emergency items will enhance and expand emergency
interventions.
ASSESSMENT REPORT
FOR
Student Health Services
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 16, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
3. Provide health information to increase student awareness of
a healthy lifestyle for disease prevention through direct teaching,
health literature, and vaccination drives.
First Means of Assessment for Objective Identified Above:
3a. Means of Unit Assessment & Criteria for Success:
Maintain a Teaching and Acuity Tally Sheet. The criteria
for success is patient education performed for 80% of patients during
clinical encounters.
3a. Summary of Assessment Data Collected:
The percentage of consulting patients that received patient education
was 84%.
3a. Use of Results to Improve Unit Services:
More information will be given out in both verbal and written format.
The department will look into purchasing more brochures and handouts
to reinforce verbal teaching. It would also allow the patient to take
the information with them.
Second Means of Assessment for Objective Identified Above:
3b. Means of Unit Assessment & Criteria for Success:
Measure attendance to HIV testing and counseling events. There
should be a 5% increase in participation annually.
3b. Summary of Assessment Data Collected:
With the collaborative efforts of STCADA (South Texas Council on
Alcohol and Drug Abuse), there have been 442 patient encounters where
HIV information was distributed and 89 HIV tests to date (excluding
August and blood donors). There were 22 HIV tests performed the year
prior to this in 2002, excluding HIV testing of blood donors. This
is a 300% increase.
3b. Use of Results to Improve Unit Service:
Include HIV information and testing at the wellness fair. Have
an outreach program specifically for HIV and if possible include a give
away item to increase student participation. Have HIV flyers available
in the waiting room.
SUPPORT DOCUMENTATION
Enter any document referenced above in this summary table. There are
two examples listed below. If no documents are cited, please remove
the two examples from the table.
SOURCE |
LOCATION/Special Instructions |
2003 Student Opinion Survey |
SACS Resource Room
Killam Library Building Room 334-C |
Emergency Response Reports |
SACS Resource Room
Killam Library Building Room 334-C |
Teaching and Acuity Tally Sheet |
SACS Resource Room
Killam Library Building Room 334-C |
Patient Utilization Report |
SACS Resource Room
Killam Library Building Room 334-C |
Emergency Response Bag Review Report
|
SACS Resource Room
Killam Library Building Room 334-C |
Attendance Tally for HIV
Testing and Counseling |
SACS Resource Room
Killam Library Building Room 334-C |