ASSESSMENT REPORT
FOR
University Police Department
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 15, 2003
Date Submitted
Expanded Statement of Institutional Purpose Linkage:
Institutional Mission/Goal(s) Reference:
Texas A&M International University, a Member of the Texas A&M
University System, is committed to the preparation of students for leadership
roles in their chosen profession and in an increasingly complex, culturally
diverse state, national, and global society… Through instruction, faculty
and student research, and public service, Texas A&M International
University is a strategic point of delivery for well-defined programs
and services that improve the quality of life for citizens of the border
region, the State of Texas, and national and international communities.
Administrative or Educational Support Unit Mission Statement:
The Texas A&M International University Police Department’s mission
is to provide the University community with a safe and secure learning
and working environment by providing the highest quality police services
which include prompt response, availability of officers and informational
and instructive services.
Intended Administrative Objectives:
1. To provide quality police services the University community.
2. To provide the University community timely police response
on calls.
3. To disseminate public safety information to the University
community.
ASSESSMENT REPORT
FOR
University Police Department
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 15, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
1. To provide quality police services the University community.
First Means of Assessment for Objective Identified Above:
1a. Means of Unit Assessment & Criteria for Success:
80% of respondents to the Service Quality Survey will note that
the “overall services provided by the University Police Department”
are “good”, “very good”, or “excellent”.
1a. Summary of Assessment Data Collected:
Based on the results of the 2003 Finance and Administration Division
Service Quality Survey, 72.8% of respondents rated the overall police
services as “good” to “excellent”.
1a. Use of Results to Improve Unit Services:
The department will develop and present crime awareness programs
on campus to increase the visibility of police personnel on campus.
Second Means of Assessment for Objective Identified Above:
1b. Means of Unit Assessment & Criteria for Success:
80% of respondents to the Student Opinion Survey will indicate that
the “university has a safe environment”.
1b. Summary of Assessment Data Collected:
Based on the results of the 2003 Student Opinion Survey,
82.3% of the respondents felt that the campus had a safe environment.
Additionally, 32% of respondents indicated in writing that low police
visibility on campus was a concern.
1b. Use of Results to Improve Unit Service:
Improve police presence on campus with informational materials and
police officer presentations to student organizations.
ASSESSMENT REPORT
FOR
University Police Department
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 15, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
2. To provide the University community timely police response on calls.
First Means of Assessment for Objective Identified Above:
2a. Means of Unit Assessment & Criteria for Success:
Response time to emergency calls for service will be a maximum of
five (5) minutes. Locally maintained police radio log where call for
service information is noted (time received, time dispatched, time arrived,
and time back in service) will be analyzed and charted.
2a. Summary of Assessment Data Collected:
University police radio log 2003 records indicate that 28
emergency calls for service were received with a combined response time
of 138 minutes. 138/28 = 4.9 minutes average response time.
2a. Use of Results to Improve Unit Services:
The response time to 29% of the emergency calls for services exceeded
the five minute response criteria. The department will continue to
improve the response time.
Second Means of Assessment for Objective Identified Above:
2b. Means of Unit Assessment & Criteria for Success
80% of respondents to the Service Quality Survey will rate “the
response time given to call from the University community” as “good”,
“very good”, or “excellent”.
2b. Summary of Assessment Data Collected:
Based on the results of the 2003 Finance and Administration Division
Service Quality Survey, 58.5% of respondents indicated that the
police response time to their calls for service were “good to excellent”.
2b. Use of Results to Improve Unit Service:
The police department will make a concerted effort to respond to
routine calls for service in a timely manner.
ASSESSMENT REPORT
FOR
University Police Department
Administrative or Educational Support Unit
September 1, 2002 to August 31, 2003
Assessment Period Covered
July 15, 2003
Date Submitted
Intended Administrative or Educational Support Objective:
3. To disseminate public safety information to the University community.
First Means of Assessment for Objective Identified Above:
3a. Means of Unit Assessment & Criteria for Success:
80% of respondents to the Service Quality Survey will rate the “communication
by the Police Department regarding its services and procedures” as “good”,
“very good”, or “excellent”.
3a. Summary of Assessment Data Collected:
Based on the results of the 2003 Finance and Administration Division
Service Quality Survey, 53.6% of respondents indicated that the
communications regarding police department services and procedures were
“good to excellent”.
3a. Use of Results to Improve Unit Services:
The department needs to disseminate information to the University
community in a more effective manner. A department web page will be
maintained and updated with current information each semester.
SUPPORT DOCUMENTATION
Enter any document referenced above in this summary table. There are
two examples listed below. If no documents are cited, please remove
the two examples from the table.
SOURCE |
LOCATION/Special Instructions |
2003 Finance and Administration Division
Service Quality Survey |
SACS Resource Room
Killam Library Building Room 334-C |
2003 Student Opinion Survey |
SACS Resource Room
Killam Library Building Room 334-C |
University Police Radio Log 2003 Records |
University Police Department
(Killam Building Room 005) |