Medical Office
Medical Office Administration

Spring 2014

Start Date: March 3, 2014
End Date:June 9, 2014
Days/Times: Mondays, 6-9PM
                    Wednesdays, 6-9PM
Certification Exam: June 9, 2013; 6:00-8:00 PM
Location: TBA
Registration Fee:
Early Registration Discount:
Early Registration Deadline: March 17, 2014




Session 1, Orientation
Session 2
Session 3
Session 4
Session 5
Session 6
Session 7
Session 8
Session 9
Session 10
Session 11
Session 12
Session 13
Session 14
Session 15
Session 16
Session 17
Session 18, Final Exam
Certification Exam*

*Certification Exam* Location: TBA; Time: 6:00-8:00 PM

Please review the following documents:

MOA 101: Law and Ethics in Healthcare Occupations
This subject introduces students to the duties and responsibilities of the Medical Office Administration Professional.  Upon completion of this subject, students will be able to define and apply legal terminology and concepts; describe medical malpractice and negligence; identify components of the HIPPA of 1996; and describe proper ethical behavior of medical office staff.  They will also learn to differentiate medical law and ethics.

Performance Objectives:            

  •                   Describe the typical job duties of the medical administrative staff
  •                   Identify professional skills needed by the MOA
  •                   Define and apply legal terminology and concepts
  •                   Describe medical malpractice and negligence
  •                   Explain confidentiality                 
  •                   Explain advance directives
  •                   Describe the applicable medical laws and acts
  •                   Identify the components of the HIPPA of 1996
  •                   Differentiate law and ethics
  •                   Explain the ethical behavior of the medical office staff
  •                   Discuss common ethical issues in health care and their impact on patients
  •                   Describe appropriate responses to ethical dilemmas in health care        

MOA 102: Medical Terminology/Anatomy and Physiology
In this section, students will learn to define and describe medical terms using common combining forms, suffixes and prefixes.  They will learn to identify the three planes of the body, identify the body cavities and the organs associated with each cavity.  They will also learn to identify and describe various medical specialties.

Performance Objectives:            

  •                   Analyze, pronounce, and spell medical terms using common combining forms, suffixes, and prefixes
  •                   Name the body systems and their functions
  •                   Identify body cavities and the organs within them
  •                   Describe the divisions of the back
  •                   Identify the three planes of the body
  •                   Analyze, pronounce, and spell terms related to organs and tissues
  •                   Analyze, pronounce, and spell medical terms that contain diagnostic and procedural suffixes and prefixes
  •                   Describe the training process of physicians
  •                   Identify and describe medical specialties
  •                   Identify combining forms used in terms that describe specialists
  •                   Decipher medical terminology as written in case reports

MOA 103: Medical Office Procedures
This section exposes students to various medical office procedures. Students will learn how to schedule appointments, welcome and register patients as they arrive and effectively communicate and interact with patients. Additionally, upon completion of this program, students will be able to explain the role of health information management, explain procedures for releasing medical information and describe retention and disposal of medical records.

Performance Objectives:            

  •                   Identify cultural considerations when interacting with patients
  •                   Describe appropriate interactions with various types of patients
  •                   Describe the fundamentals of communication
  •                   Identify and describe effective and ineffective communication techniques
  •                   Describe professional telephone and written communication
  •                   Identify confidentiality issues related to patient communication
  •                   Explain the usage of computer and manual systems for scheduling appointments
  •                   Identify common components for recording an appointment
  •                   Schedule appointments on a computer and in a manual system
  •                   Explain the concept of exceptional patient service
  •                   Explain appropriate methods for welcoming and registering the patient
  •                   Identify considerations for office area layout
  •                   Explain common medical emergencies and protocol for handling those in the office
  •                   Explain the role of health information management
  •                   Identify the components of the medical record
  •                   Describe quantitative analysis
  •                   Describe medical transcription
  •                   Describe methods of filing and locating medical charts
  •                   Describe retention and disposal of medical records
  •                   Explain procedures for releasing medical information
  •                   Discuss the legal and ethical issues related to medical records

MOA 104: Medical Office Administrative Organization
This subject introduces students to various business ownership structures of medical facilities and the function of the Joint Commission.  Upon completion of this course, they will be able to describe the accreditation process and the importance of accreditation; recall facility and OSHA safety standards; explain the payroll process and describe labor and legal issues related to human resources management.  Additionally, students will learn how to prepare a professional cover letter and resume, identify sources of potential job opening announcements and describe effective interview techniques.

Performance Objectives:            

  •                   Identify types of ownership of medical facilities
  •                   Explain the function of The Joint Commission and the purpose of accreditation
  •                   Examine facility safety and OSHA requirements
  •                   Define the function of the Clinical Laboratory Improvement Amendments
  •                   Explain the stocking of office supplies
  •                   Explain effective methods of interoffice communications
  •                   Demonstrate planning considerations for meetings
  •                   Explain the coordination of travel arrangements
  •                   Demonstrate accounts payable and accounts receivable procedures and associated bank practices
  •                   Explain the use of change funds and petty cash
  •                   Describe bookkeeping and accounting procedures for the medical office
  •                   Describe effective management styles
  •                   Explain policy and procedure manuals
  •                   Explain the payroll process
  •                   Identify components of employee records
  •                   Identify the essential components of employee discipline and termination
  •                   Describe labor and legal issues related to human resources
  •                   Prepare a cover letter and resume
  •                   Identify where job openings are advertised
  •                   Describe effective interview techniques

About the Program
Texas A&M International University Office of Continuing Education’s Medical Office Administration training program consists of 54 hours of intensive classroom study. Students will learn medical terminology, medical office procedures and office administration in health care. This course will also include a professional development module designed to help students prepare resumes and learn strategies for pursuing a career in the medical field.

This course has been approved by the National Health career Association (NHA). Once a student successfully passes the 54 hours of classroom training, he or she will be registered for the NHA certification exam for Certified Medical Administrative Assistant. The cost of the certification exam is included in the tuition amount. For more information, please visit the NHA website at

Funding Course:
Sallie Mae Career Training LoanSM

The Career Training LoanSM has been designed specifically to help you finance your education or training and offers hundreds of dollars in savings over other financing options. It can be used for distance learning or other continuing education programs to cover the total cost of education and related expenses, and loan applications can often be completed within minutes.
No refunds to Sallie Mae Loans after the start of class.

***Refunds/Cancellations/Withdrawals ***


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5201 University Boulevard, Laredo, TX 78041-1900 Work956.326.2100