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Account Unlock and Reset


Self Service Sign-up

   From time to time, it is possible to either forget a password or get locked out of your account. To remedy this, you may go to selfservice.tamiu.edu, for which enrollment is required. To log in, use your TAMIU NetID and password.


   Click on the Enrollment tab.


 Enrollment Tab


   You may register your mobile number, a secondary email address, or both.


Register


   Once done, you may sign out on the upper left corner.


Resetting a Password

   Once enrolled, the password may be reset by clicking on the “Reset Password” link.


Reset


   Once there, you will be prompted to enter a “Domain User Name,” which is your NetID. Ensure to leave the Domain Name as TAMIU and to type the characters in the picture shown. Click “Continue”.


Password Reset


   Select your secondary email or mobile phone number provided during enrollment to receive a verification code through the selected method.


Send Verification


   Once received, enter the verification code:

Enter the verification code.

   Enter your new password, ensuring to follow the instructions listed.


Reset your password.


   Your password has now been changed. You may now log into your email, computer, etc.


Unlocking an Account

   Once enrolled for Self Service, you may unlock your account by clicking on "Unlock Account"

Unlock account.

   Enter your NetID for the "Domain User Name," type in the characters shown, and click "Continue".


Enter your NetID


   Select your secondary email or mobile phone number provided during enrollment to receive a verification code through the selected method.


Select where to receive verification code.


   Once received, enter the verification code and click "Continue".


Enter the verification code.


   On the following screen, click "Unlock Account".


Finish unlocking account


   Your account is now unlocked.


OIT Help Desk Hours of Operation

Problems with your TAMIU computer, printer or phone? Please contact the OIT Help Desk at hotline@tamiu.edu or at ext. 2310.

Monday to Friday
7:30AM to 6:00PM