Frequently Asked Questions
Who is Higher One? TAMIU has partnered with Higher One to deliver your financial aid refund. We are committed to delivering 100% or your refund at no cost, providing students with clear choices and offering great customer service.
Why am I getting a card? The card number is the personal code you will use to make your choice. If you choose the OneAccount as your refund choice, the card will be activated and linked to your OneAccount.
How will I get a TAMIU Debit Card? You will receive your card in the mail at your primary address on file with TAMIU. Just look for the bright green envelope and please make sure your address is up-to-date.
What are my options for receiving money?
1. Same business day deposit to a OneAccount. Money deposited to the account the same business day funds are released by TAMIU to Higher One.
2. Deposit to another account. Money in two to three business days.
What if I don't make a selection? Although you might not currently expect money from TAMIU, you may receive money back in the future. After all, you may drop a class, make an over payment or simply receive assistance you did not expect. Making a selection now ensures you'll always have this money without a delay.
Are these full service checking accounts? Yes. They offer three types of checking accounts One Account, One Account Edge and One Account Premier to find out more details on the features and requirements on the accounts please visit the www.TAMIUDebitCard.com and click on the Compare Accounts link
Why is the MasterCard logo on my card? If you choose to open an account, serviced by Higher One, Inc., the TAMIU Debit Card can be used to make purchases wherever Debit MasterCard is accepted. It is important to note that the TAMIU Debit Card is NOT A CREDIT CARD, but rather a DEBIT CARD backed by the purchasing power of the MasterCard network.
What kinds of money might I receive from TAMIU? The most common type of money Higher One disburses to students are funds left over from Financial Aid awards, loans or grants after tuition and other fees have been paid. Students receiving these funds have usually requested this additional support to help with books and living expenses. Other types of money may include reimbursement for tuition overpayment or a dropped class. Higher One uses the term "refund" but your college or university may have another name for these funds such as a disbursement, residual or a stipend.
How is my money delivered? Delivery of refund money is a multi-step process. First, your college of university draws funds from the respective loan and/or grant provider and applies it to your student account. Next, they collect and verify that all the information is correct. Once verified, they send the information to Higher One. This often happens in groups or batches based on their bandwidth, capabilities, timelines etc. Once Higher One receives your specific refund information, it is processed as fast as possible and disbursed according to your selection.
How do I set up direct deposit of my paycheck to my OneAccount? To set up direct deposit, just print out the form available on the statement page of your account and hand it to your employer.
Can I change my preference for receiving money from TAMIU? Yes. Just log in to your account and select "Refund Preferences" from the "Refund" menu option. Once on the page, simply make your new selection and click the "Update Preference" button to complete the process. Be aware that your new selection will only impact future money you receive from TAMIU.
How will I know when my money has been sent? Higher One will send you an email to the address you entered during setup. You can also view the status online at TAMIUDebitCard.com or sign up to receive text messages sent directly to your cell phone with convenient Mobile Alerts.
What if I have additional questions? Visit TAMIUDebitCard.com or call 1-866-663-4949.
What is a Title IV federal financial aid refund? A refund that consists of Federal funds such as Federal Pell Grant, Federal Supplemental Educational Opportunity Grants (FSEOG), Teacher Educational Assistance for College and Higher Education (TEACH) Grant and Federal Direct Loans (Subsidized, Unsubsidized and PLUS). If your refund is categorized as a Title IV refund and you have NOT setup your Refund Preference via the TAMIU Debit Card, you may be issued an "Instant Check" upon request at Card Services located in ZSC room 131. An Instant Check will be process within a 24 hour period after request in person has been made to Card Services.
Location: ZSC 131
Phone: 956-326-2877/Fax: 956-326-2879