Section IV: COC Programs
3.8.1 The institution provides facilities, services, and other learning/information resources that are appropriate to support its teaching, research, and service mission.
JUDGMENT OF COMPLIANCE
NARRATIVE/JUSTIFICATION FOR JUDGMENT OF COMPLIANCE
The University provides facilities, services, and other learning/information resources that are appropriate to support its teaching, research, and service mission.
Library Physical Facilities
workstations are sufficient for present needs; rarely are more than
30 out of 44 computer workstations in use at the same time. Over the
last four years, an average of 58% of respondents
on the annual library survey (Killam
Library Institutional Questionnaire Results)
have indicated that they were “satisfied” or “very
with the number of computer workstations and printers (66% in the most
recent survey). During the same period, an average of 76.5% of respondents
indicated that they were “satisfied” or “very satisfied”
with library organization and signage (78.5% in the most recent survey).
Government document materials are catalogued
in a database separate from the general library catalogue.
There are several ways in which the Killam
Library can demonstrate how the collections support the educational,
research and public service programs of the University. The following
the portion of the print book title holdings that corresponds directly
to our academic departments or colleges:
The table above is presented in much greater subject detail in Killam Library Print Book Holdings by Academic Area.
All basic services (circulation, periodicals, and reference) are available during library hours of operation. In addition, the library provides 44 computer workstations which offer computer access to students during library hours for Internet access, use of databases and to conduct research. (Computer Workstations)
The annual user survey has items rating the various library services. On the Killam Library Institutional Questionnaire FY2002-2003, 86.7% of respondents agreed or strongly agreed with the statement, “The people who work at the circulation desk are courteous and helpful.” On the same item 9% were neutral and 4.3% disagreed or strongly disagreed. Another survey item asking users to respond to the statement, “Overdue notices and fines are handled promptly, efficiently, and fairly”, resulted in 74.3% agreeing or strongly agreeing, 18.8 responding neutrally, and 6.9% disagreeing or strongly disagreeing. Two items polling users about reference desk staff and services registered combined responses of 86.5% agreement or strong agreement, 9.6% neutral and 3.9% disagreement or strong disagreement. A survey statement that periodicals staff are courteous and helpful netted 85.7% agreement or strong agreement, 10.5% neutral responses, and 3.8% disagreement or strong disagreement. Periodicals staff also provides support for microform equipment users and photocopier users. Microform support received the following responses to the quality of that service: 65.6% agree or strongly agree, 27.4% neutral and 7.0% negative. The microform question had a relatively low response rate with 29% leaving it blank and a high neutral response, which probably indicated a lack of familiarity or use. Respondents indicated 83.6% agreement or strong agreement about being able to receive help using the library photocopiers, leaving 13.4% neutral and 3.0% disagreeing or strongly disagreeing. Questions about the working order of the photocopiers were also preponderantly in agreement.
Computer based services were discussed under facilities and collections as far as electronic content and number of computers are concerned. Additionally, survey respondents rated the working order of computers and printers. Response to the working order of computers was 78.3% positive, 15.7% neutral and 5.9% negative. Response to the working order of printers was 81.8% positive, 11.4% neutral and 6.8% negative. Asked about being able to get help with using computers and printers 84.0% of respondents were positive, 11.0% neutral and 5.0% negative.
The library offers interlibrary service at no charge to students or faculty. Survey respondents were 73.5% positive, 21.9% neutral and 4.6 % neutral in reaction to the statement, “I am able to get the materials I need through interlibrary loan. When asked about being promptly notified about the arrival of interlibrary loan materials, 69.7% of respondents were positive, 24.0% neutral and 6.3% negative. It should be noted that at least 25% of respondents left these two questions blank, which suggests that the high percentage of neutral responses were erroneous responses meaning to indicate no use or unfamiliarity with interlibrary loan service. Many of those responses should probably have been marked n/a. Recently, the library implemented an electronic format of the interlibrary loan system to allow patrons to make requests online.
The Killam Library is also a selective federal depository library and a depository of Texas documents. In addition to making print versions of documents available to the public, the library also provides a portal to government documents online using specialized pages within the library’s web page as verifiable through the link in Killam Library Government Documents and Information. Although the federal and state documents are only selectively cataloged in the main library catalog, there is a separate, online catalog of government documents accessible via the web page. The annual user survey does not have a space for users to rate the quality of documents service, but it does ask them to categorize their use. The average response was halfway between “never” and “sometimes” out of three possible use levels including “often”. Government documents tends to serve a small number of users with specialized information not readily available through publications of commercial or private sources. More indicative of government documents use is the popularity of the government documents web page. It received 5,066 accesses in the academic year 2002-2003.
Another service of the government documents area is geographic information
systems (GIS) and data services. GIS software and government or private data
make it possible to map the information to show the geographic distribution
of the data, which is often an excellent way to analyze data or present
it meaningfully. The library provides the software, the data and the instruction
or support for use of the software. The Killam Library web page includes special
pages devoted to GIS and mapping, which received 1,629 accesses in the
year 2002-2003. (Killam Library Government Information System (GIS) Mapping
Center) The library also
offers the use of a plotter, which supports the printing of color maps
up to 42 inches wide. The entire package, i.e. plotter, Internet access
to maps and GIS software, forms a virtual maps center capable of producing
maps on demand.