Section IV: COC Programs
3.4.9 The institution provides appropriate academic support services.
JUDGMENT OF COMPLIANCE
NARRATIVE/JUSTIFICATION FOR JUDGMENT OF COMPLIANCE
The University provides a broad range of support services to ensure that all students have the opportunity to succeed to their fullest potential. All programs engage in continuous assessment efforts that are documented in the Administrative Assessment Reports.
The following services are available:
Department of International Student Services: Housed within the Division of International Programs, the Department of International Student Services offers a variety of support programs designed to enhance opportunities for academic success for international students. These include assistance with immigration regulations and the community, coordination of services offered by other units on campus, and programs that provide guidance in setting academic and career directions.
Programs for Academic Support and Enrichment (PASE): PASE comprises six distinct areas that share the common mission of providing learning assistance to all students.
First Year Success Program: The University received a five year development grant under the Hispanic Serving Institutions (HSI) Program under Title V of the Higher Education Act. The funded activity is entitled "A Comprehensive Strategy for First-Time Students". The mission of the First Year Success Program is "dedicated to enhancing the educational, career, and personal success of first-time students attending as freshmen or as transfer students of higher levels. Student success is promoted by coordinating an array of services that are responsive to students' unique needs, and by personally linking students to the appropriate service, such as tutoring, counseling, job-seeking, test preparation, financial aid and other university support services. This is accomplished by an array of communication formats, such as face-to-face advising at time of need, phone calls to disseminate relevant information, and social gatherings to bring students and staff together in informal settings. In addition, the program offers staff accessibility throughout the day and well into the evening, thus assuring a support network throughout the difficult first year university experience."
Disability Services for Students: Students with documented disabilities may request reasonable accommodations which will afford them equal access to all educational programs and activities of the University. The University complies with all state and federal regulations regarding the provision of reasonable accommodations to educational programs and services in accordance with the Americans with Disabilities Act.
Student Counseling Services (SCS) offers a broad range of psychological and counseling services that include: outreach, individual and group counseling for students, consultations for all members of the University community, workshops on topics related to personal development and academic success, 24-hour crisis response for University students and training opportunities for both graduate and undergraduate students with academic interests in Counseling and Psychology. SCS also has an extensive collection of brochures and audiovisual materials for psychoeducational purposes. These resources are used to promote various outreach events each year including screenings for eating disorders, anxiety, alcoholism and depression, as well as an annual Wellness Fair. Most of these services are available in English and Spanish.
Student Health Services enhances the educational processes of students by reducing or eliminating health-related barriers to learning. In addition, Student Health Services is directed at improving wellness, enabling students to make informed decisions about health-related concerns, and empowering students to be self-directed consumers of health care services. Some of the services provided include: health education and promotion, emergency first-aid and referral to medical facilities or services, consultation with nurse practitioner on campus, physician consultation available upon referral from nurse practitioner, and on-site class D pharmacy.
Financial Aid is a crucial part of the recruitment and retention effort at the University. The mission is to provide students and families with the financial resources to pay for an education and assist students with the most current information about financial aid opportunities. Every student is given individualized financial aid counseling prior to the disbursement of funds. The Financial Aid Office assists the Office of Enrollment Management in the recruitment effort, provides awareness workshops about financial aid at local and area high schools, and assists students with the Free Application for Student Financial Aid (FASFA). Financial Aid works collaboratively with the Office of Institutional Advancement to award scholarship money according to the donors' requests. The Financial Aid Office also creates the Student Financial Aid Handbook, disburses federal, state and local funds to students, and provides entrance and exit counseling for loan recipients. In addition, the office administers Mexican Tuition Waivers and monitors student grades for compliance with the Satisfactory Academic Policy (SAP) as required by Federal Guidelines.