Appendix H: Student Complaint Process
TAMIU provides students with a learning environment anchored by the highest quality programs built on a solid academic foundation in the arts and sciences. With a mission to prepare students for leadership roles in their chosen profession in an increasingly complex, culturally-diverse state, national and global society.
Consistent with our mission, TAMIU welcomes opinion and feedback about our rules, procedures, programs and services in order to make changes that contribute to a students’ success, development, and goal attainment. TAMIU is committed to ensuring that students have access to appropriate rules and procedures for articulating concerns and registering appeals.
In registering concerns and filing appeals, TAMIU students must follow the rules and procedures that have been established within the unit about which the concern is being filed. Generally, the procedures require that a student discuss the matter with the staff, faculty, or department in which the issue originated.
A student with a complaint—a concern that a policy or procedure of a unit has been incorrectly or unfairly applied in his/her particular case, or a formal charge against a person’s behavior – has recourse through complaint procedures. In most instances, complaints can be resolved through an informal process beginning with talking to the individual and his/her supervisor if necessary. Basic steps in the informal process include:
Begin by discussing the matter with the staff, faculty, or department in which the issue originated.
If the issue is not resolved, the next contact will be the supervisor, department chair, or associate/assistant dean to investigate the issue and allegations.
If still unresolved after following the appropriate informal complaint procedures, the student may choose to have the issue “officially documented.” An officially documented complaint should be submitted using the Report It form (https://publicdocs.maxient.com/incidentreport.php?TexasAMIntlUniv)
The Office of Student Affairs receives the complaint and will forward to the appropriate department head, dean, supervisor. The department for which the complaint is lodged will contact the student within 10 University working days to set-up arrangements for resolution.
Resolutions should be forwarded to the Office of Student Affairs for record keeping.
To establish official documentation, the complaint or appeal must be submitted in writing and must include the name, contact information of the person filing the complaint, and a brief description of the circumstances including who has been involved and current status.
Appeal of charge of academic violation: (such as a charge of plagiarism) must be submitted to the Office of Student Affairs is in writing within ten (10) University business days of notice of the charge. Appeal of charge does not include grade penalty appeal, that must follow the grade appeal process.
Grade appeal process: Faculty are authorized to change final grades only when they have committed a computational error, and they must receive the approval of their department chairs and the dean to change the grade. As part of that approval, they must attach a detailed explanation of the reason for the mistake. Only in rare cases would another reason be entertained as legitimate for a grade change. A student who is unhappy with his or her grade on an assignment must discuss the situation with the faculty member teaching the course. If students believe that they have been graded unfairly, they have the right to appeal the grade using a grade appeal process as define in the Student Handbook.
Complaints alleging violations of the America with Disabilities Act (ADA): TAMIU intends to offer reasonable accommodations for students with disabilities. Please contact Student Disability Services for policy and procedures for requesting accommodations or for filing a complaint.
Harassment Complaints: Individuals who believe they have or may have been sexually harassed or experienced harassment based on race, color, national origin, creed, religion, age, disability, sex, gender identity or sexual orientation should file a complaint using the ReportIt form.
Other complaints about academic procedures or personnel must be filed with the appropriate college or school.
Concerns or complaints about non-curricular procedures or personnel must be filed with the appropriate unit.
Record Keeping Procedures
Officially documented complaints will be kept on record for one year in the Office of Student Affairs. Individual units are responsible for responding to and addressing student concerns and forwarding resolutions to the Office of Student Affairs for record keeping. In most cases a summary of the outcome will suffice.
Approved: Fall 2010
Effective: Spring 2011