eLearning Annual Report 2018-2019

Trainings and Consultations 18 In the past year, there have been a total of 4,314 service requests sent to the eLearning team via phone, email, and walk-in. Faculty typically look for support with Blackboard, instructional technologies such as SoftChalk, VoiceThread, Adobe Connect, BlueJeans (video conferencing solutions), or multimedia accessibility services. Students usually request assistance with specific questions on Blackboard.