Texas A&M International University is a strategic point of delivery for well-defined programs and services that improve the quality of life for citizens of the border region, the State of Texas, and national and international communities. Texas A&M International Customer Service Principles are:

• To conduct all University activities in a professional, courteous, efficient and timely manner
• To provide an environment conducive to the preparation of students for leadership roles in their professions
• To respond to the needs of students and the community in relation to programs and services
• To provide an internet site with information on University programs, services and contacts
• To provide information on University programs and services for public distribution
• To provide staff training to support courteous and efficient services
• To resolve issues with the best interest of the State, the University and the student in mind
• To respond to suggestions, requests and feedback in a timely manner