Help Desk
Headset Icon Questions related to Dusty Accounts: username, password, locked accounts, two-factor authentication, software applications, Microsoft Office 365, Uprint services, and WiFi on campus.
Welcome to TAMIU's OIT
Our mission is to provide innovation, leadership, and operational support for the University's information technology (IT) environment, ensuring the availability and reliability of technology-based information management infrastructure and tools that support the University's mission of teaching, research, and public service.
We're Excited to announce a New OIT Support Portal Coming August 10, 2026
The Office of Information Technology is excited to announce the launch of a new centralized OIT Support Portal, beginning August 10, 2026. Designed to enhance the technology support experience for students, faculty, and staff, the new portal provides a single location to:
- Request IT, Audio-Visual, and eLearning support
- Track the status of support requests
- Access self-service resources and troubleshooting guides
- Browse frequently asked questions (FAQs)
The new portal will make it easier to connect with OIT, improve communication throughout the support process, and help us deliver faster, more efficient service.
Remote support will continue to be available through the OIT Support desktop icon.
For more information about the new OIT Support Portal, including access instructions and available services, visit www.tamiu.edu/oit beginning August 10, 2026.
For assistance, contact the OIT Help Desk at 956.326.2310.
eLearning
Graduation Cap Icon Questions related to Instructional Technologies: Blackboard, Echo360, Respondus LockDown Browser, Turnitin, VoiceThread, etc.
Media Services
Photo-Video Icon Questions related to Classroom Technology: classroom equipment, support, recording studio, and event technology support.
IT for YOU...
The Office of Information Technology helps students learn more effectively while enabling faculty and staff to streamline their work, supported by IT as a trusted campus resource.
Current Students
As a student, OIT is here to provide you with advice and support on IT issues during your time at the University.
New Students
If you are a new TAMIU student visit the Step-by-step guidelines for information on how to create a Dusty account and setup Duo two-factor authentication.
Faculty and Staff
As a faculty or staff member, you have access to a variety of IT support and resources, including software.
Need Help? Contact Us
Help Desk hours of operation are Monday through Friday, 7:30 a.m. to 6 p.m.
Let's Talk
Call us at:
956.326.2310
Start an Online Session
Connect with us online at:
support.tamiu.edu
Create a Ticket
Requesting help or reporting an issue?
Send us your inquiry at:
helpdesk@tamiu.edu
Visit Us
Our offices are located at:
Dr. Billy F. Cowart Hall (CWT) 105
Contact Us
Office of Information Technology Help Desk
5201 University Boulevard, Laredo, TX 78041