Office of Information Technology

Overview

Texas A&M International University is enhancing account security by updating our Duo Multi-Factor Authentication (MFA) process. Beginning February 2^nd, text message (SMS) and phone call verification will no longer be available.

Campus members are strongly urged to download the Duo Mobile app and begin using it before these changes impact their account. The Duo Mobile app supports push notifications and passcodes.

Device Requirements

• A compatible smartphone or tablet (iOS or Android).
• Access to your device's app store (Apple App Store or Google Play Store).
• Your TAMIU Fetid and password.

Note: If you do not have a compatible mobile device, contact OIT Help Desk for alternative options, such as hardware tokens or other approved methods.

Step-by-Step Guide to Set Up Duo Mobile

Step 1: Download the App

• Open your device's app store.
• Search for "Duo Mobile" (developed by Duo Security).
• Download and install the app. It's free and available for both iOS and Android devices.

Step 2: Add Duo Mobile to Your Account

• Contact OIT Help Desk support at 956.326.2310 and provide a personal email address.
• A link will be sent to your personal email address to activate Duo Push.
• Identity verification is required, so be prepared to initiate a video and/or phone call with an OIT Help Desk Support Team member. Please have a webcam or video-enabled device available.

Step 3: Test and Verify

• Log in to a TAMIU service that requires Duo (e.g., email or Uconnect).
• Choose Duo Mobile as your verification method.
• Approve the push notification or enter a passcode from the app.

NOTE: It is recommended to download the Duo Mobile app on a second device in case you ever lose your primary device or forget it.

What if I Get Locked Out?

If you haven't downloaded Duo Mobile before phone call and text message options are removed from your account:

• Call OIT Help Desk Central at 956.326.2310 to request a temporary bypass code.

• Identity verification is required, so be prepared to initiate a video and/or phone call with an OIT Help Desk Support Team member. Please have a webcam or video-enabled device available.

Troubleshooting and Support

Common Issues:

• App not receiving push notifications: Ensure notifications are enabled in your device settings and the app. Check your Internet connection (Wi-Fi or cellular data).
• Device compatibility: Duo Mobile requires iOS 14+ or Android 10+. If your device is older, contact support for alternatives.

For additional help, contact OIT Help Desk at helpdesk@tamiu.edu or 956.326.2310. For video verification requirements, please have a webcam or video-enabled device available.

Why This Change Matters

This transition to app-based verification reduces risks associated with SMS and phone calls. These changes are being made in accordance with The Texas A&M University System’s updated guidance to enhance security across all System members.