TAMIU Office of Information Technology to Introduce Ample, New Help Desk Area this Spring
Come Spring semester, Texas A&M International University's Office of Information Technology (TAMIU OIT) will introduce a new Help Desk in Dr. Billy F. Cowart Hall, designed to provide an ample, sleek, and user-friendly experience to those on campus.
The OIT Help Desk, currently located in the Sue and Radcliffe Killam Library, will move to its new location on the first floor of the Dr. Billy F. Cowart Hall in February, said Miguel Munoa, TAMIU associate vice president for Information Technology.
The new Help Desk will feature a spacious waiting area for students, faculty and staff and addresses the expanded need for services and support, Munoa explained.
"Based on the growing need for services and support, Cowart Hall offered additional space to provide a better overall experience for our students, faculty and staff," he said, "Accessibility to the Help Desk staff and services will improve as the Help Desk will be located on the first floor of Cowart Hall and have a direct entrance from outside of the building."
Instead of a single, continuous walk-up counter, the workstations of the new Help Desk will be distributed throughout the room and spaced out, Munoa said.
"This will allow for better social distancing and for a more personalized experience, as well as afford more user privacy," he said.
The workstations will be set at counter height and have ample space, so users can set their devices down and work with Help Desk personnel comfortably to address any issues they may have, Munoa said.
"The Help Desk area will be staffed and stocked with all the tools and resources needed to promptly address, diagnose and remediate most issues our users will need support with," he said, "The space will also incorporate digital signage that will provide faculty and staff timely updates, news and information."
Shortly after the Help Desk opens, OIT will implement an online check-in and wait list system which will allow visitors to conveniently schedule appointments through their phone or an iPad, which will be located at the building’s entrance, Munoa said.
"When the faculty member of student arrives, they will see their name and position in line to be serviced," he said, "The organization and layout of the new space was designed to provide an improved customer service experience."
For more information, please contact Munoa at 956.326.2301, email mmunoa@tamiu.edu or visit offices located in the Sue and Radcliffe Killam Library, room 255D.
TAMIU’s Spring 2022 Registration is now underway. Classes begin Tuesday, Jan. 18, 2022. Late registration ends Monday, Jan. 24, 2022. To learn more about TAMIU’s Registration processes, visit the dedicated Registration Hub at https://go.tamiu.edu/registration.
University offices will close in a State-authorized holiday observance at noon on Thursday, Dec. 23, 2021. University offices will reopen at 8 a.m. on Tuesday, Jan. 4, 2022. In the event of an emergency, please contact University Police at 956.326.2100.
