Introduction, Definitions, and Goals

Distance Ed Week Program

Texas A&M International University's Office of Instructional Technology and Distance Education Services is committed to providing the best quality education for students at a distance. The university offers a graduate-level degree and certificate programs in formats accessible beyond the traditional campus. Courses offered via online, video conference, or remote classrooms are specifically delineated in the schedule of courses.

This website serves as a guide to the distance education (eLearning) program at Texas A&M International University (TAMIU). As with any successful program, this website is reviewed and evaluated constantly to reflect changes and improve current practices.

Instructional Technology and Distance Education Services Staff

The main focus of our eLearning program is the coordination of human and financial resources devoted to the support of distance education for TAMIU's faculty and students. The Director of Instructional Technology and Distance Education Services is responsible for the overall coordination of services in the eLearning program under the Associate Vice President of Information Technology who, in turn, reports to the Vice President for Finance and Administration. A list of the eLearning team members and an organizational chart of the office can be found on the Contact Us page of this site. Our instructional technology area has adequate technical support staff for both faculty and students.

In 2011, the Distance Education Advisory Committee (DEAC) at TAMIU was created to review and recommend procedures for online course development, quality standards, and evaluation mechanisms. This committee continues to serve as an advisory body for the eLearning program and other technology initiatives.

Definitions

A course's instructional delivery mode is selected at the department level and forwarded for approval through curriculum committees at the department, college, and university level. The instructional delivery modes include online, through our eLearning management system (ANGEL), and via interactive videoconferencing, through the Texas A&M System's Trans-Texas Videoconference Network (TTVN).

Three categories of distance education are defined as:

  • Fully Distance Education Course – A course which may have mandatory face-to-face sessions totaling no more than 15 percent of the instructional time. This model provides off-campus students the equivalent learning opportunities and outcomes as on-campus students.
  • Hybrid/Blended Course – A course in which a majority (more than 50 percent but less than 85 percent) of the planned instruction occurs when the students and instructor are not in the same place. A percentage of class time is delivered in a traditional face-to-face format and the remaining percentage is delivered in the online environment. Course materials and assignments (e.g., PowerPoint presentations, handouts, research journals, articles, notes, etc.) are available online, as well as communication tools that allow faculty to interact with students synchronously and asynchronously. The faculty determines the percentage of time in each format, based on the requirements of the course.
  • Web-Centric/Web-Enhanced Course – A course that uses the University’s primary learning management system to support and supplement their teaching. Course materials and assignments (e.g., PowerPoint presentations, handouts, research journals, articles, notes, etc.) are available online, as well as communication tools that allow faculty to interact with students asynchronously.

Distance Education Goals 2012-2014

Goal 1. Create, support, and enhance the professional development activities of faculty and staff through a variety of delivery formats.

Goal 2. Implement the Quality Matters standards in all newly-developed online courses.

Goal 3. Initiate steps to migrate to a new Learning Management System.

Goal 4. Promote, recognize, and reward excellence among faculty teaching at a distance.

Goal 5. Maintain and expand collaborative service efforts with local school districts and other institutions of higher education.

Program Integrity Regulation

Distance Learning Compliant Process for Out-of-State Students

Distance education is an important component of Texas A&M International University’s program offerings. In compliance with the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDEO) requires institutions offering distance education to provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.

Students residing outside of the State of Texas while attending TAMIU should try to resolve the matter with the University first by emailing the Instructional Technology and Distance Education Services office at elearning@tamiu.edu or by phone at (956) 326-2792.

Below is a list of available complaint process information for all states.

Alabama

General Link:

http://www.ache.state.al.us/

Alaska

General Link:

http://akadvantage.alaska.gov/
Arizona  

General Link:

http://azppse.state.az.us/
Arkansas

General Link:

http://www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/ICAC%20Rules%20and%20Regulations/APPENDIXJ.pdf
California

General Link:

http://www.bppe.ca.gov/forms_pubs/complaint.pdf
Colorado

General Link:

http://highered.colorado.gov/Publications/Policies/Current/i-partj.pdf
Connecticut

General Link:

http://www.ctdhe.org/
Delaware

General Link:

http://www.doe.k12.de.us/
District of Columbia

General Link:

http://osse.dc.gov/sites/default/files/dc/sites/osse/publication/attachments/State%20Complaints%20Policy%20and%20Procedure.pdf
Florida

General Link:

http://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&URL=1000-1099/1005/1005.html

Georgia

General Link:

http://rules.sos.state.ga.us/docs/392/5/06.pdf
Hawaii

General Link:

No Authorization Agencies in Hawaii

Idaho     

General Link:

http://legislature.idaho.gov/idstat/Title33/T33CH24.htm
Illinois    

General Link:

http://www.ibhe.state.il.us/consumerinfo/complaint.htm
Indiana

General Link:

http://www.in.gov/che/
Iowa       

General Link:

https://www.iowacollegeaid.gov/content/constituent-request-review

Kansas   

General Link:

http://www.kansasregents.org/resources/PDF/524-ComplaintProcedureandForm.pdf
Kentucky

General Link:

http://cpe.ky.gov/institutions/
Louisiana

General Link:

http://regents.louisiana.gov/wp-content/uploads/2013/03/StudentComplaintProcedure.pdf
Maine

General Link:

http://www.maine.gov/education/
Maryland

General Link:

http://www.mhec.state.md.us/
Massachusetts

General Link:

http://www.mass.edu/forstudents/complaints/complaintprocess.asp

Michigan

General Link:

http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35414_60647_2739---,00.html

Minnesota

General Link:

http://www.ohe.state.mn.us/mPg.cfm?pageID=205

Mississippi

General Link:

http://www.mississippi.edu/mcca/
Missouri

General Link:

http://dhe.mo.gov/contactus.php

Montana

General Link:

http://mus.edu/board

Nebraska

General Link:

http://www.ccpe.state.ne.us/PublicDoc/CCPE/

Nevada

General Link:

http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire                

General Link:

http://www.nh.gov/postsecondary/complaints
New Jersey

General Link:

http://www.state.nj.us/highereducation/
New Mexico

General Link:

http://www.hed.state.nm.us/
New York

General Link:

http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
North Carolina If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office: Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, chapel hill, NC 27515-2688, telephone (919) 962-4558. The student may contact UNC General Administration for further details.  http://www.northcarolina.edu/?q=academic-planning/licensing-institutions
North Dakota

Currently complaints are filed with the North Dakota Department of Career and Technical
Education (CTE) and are then handed to the Attorney General. That policy is currently under
review and revision. Please call CTE at 701‐328‐2678 for more information.

Ohio

General Link:

http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx

Oklahoma

General Link:

http://www.okhighered.org/
Oregon  

General Link:

http://www.osac.state.or.us/oda/
Pennsylvania

General Link:

http://www.portal.state.pa.us/portal/server.pt/community/higher_education/8711/complain
Puerto Rico

General Link:

None Listed.

Rhode Island

General Link:

http://www.ribghe.org/students.htm
South Carolina

General Link:

http://www.che.sc.gov/

South Dakota

General Link:

http://www.sdbor.edu/

Tennessee

General Link:

http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/psa.html

Texas

General Link:

http://www.thecb.state.tx.us/
Utah

General Link:

http://consumerprotection.utah.gov/complaints/index.html
Vermont

General Link:

http://www.education.vermont.gov/new/html/mainboard.html

Virginia

General Link:

http://www.schev.edu/forms/StudentComplaintInformation.pdf
Washington

General Link:

http://www.wtb.wa.gov/PCS_Complaints.asp
West Virginia      

General Link:

http://wvhepcnew.wvnet.edu/
Wisconsin

General Link:

http://eab.state.wi.us/resources/complaint.asp
Wyoming

If the complaint involves an issue relative to authorization, the Wyoming Department of
Education contacts the institution to ensure that the institution is compliant with Wyoming
State law. For complaints not related to authorization, the complainant is encouraged to try
to resolve the issue through their institution's formal grievance procedures. Depending on the
nature of the complaint, the complainant may also be referred to the Consumer Protection
Division of the Wyoming Attorney General's Office. Please contact the Wyoming Department
of Education at 307‐777‐6210.

Instructional Technology and Distance Education Services
Office of Information Technology

Killam Library 259
Phone: (956) 326-2792
Fax: (956) 326-2299
E-mail: elearning@tamiu.edu

5201 University Boulevard, Laredo, TX 78041-1900 Work956.326.2100