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Cover of Instructional Technology and Distance Education Annual Report 2015-2016

Introduction, Definitions and Goals

Texas A&M International University's Office of Instructional Technology and Distance Education Services is committed to providing the best quality education for students at a distance. The university offers a graduate-level degree and certificate programs in formats accessible beyond the traditional campus. Courses offered via online, video conference, or remote classrooms are specifically delineated in the schedule of courses.

This website serves as a guide to the distance education (eLearning) program at Texas A&M International University (TAMIU). As with any successful program, this website is reviewed and evaluated constantly to reflect changes and improve current practices.

Photo of eLearning Team
Pictured from Left to Right: Tony Ramirez, Phylis Zimmermann, Carlos Vallarta, Dr. Patricia Abrego, Julio Tovar, and Gloria Sanchez

The main focus of our eLearning program is the coordination of human and financial resources devoted to the support of distance education for TAMIU's faculty and students. The Director of Instructional Technology and Distance Education Services is responsible for the overall coordination of services in the eLearning program under the Associate Vice President of Information Technology who, in turn, reports to the Vice President for Finance and Administration. A list of the eLearning team members and an organizational chart of the office can be found on the Contact Us page of this site. Our instructional technology area has adequate technical support staff for both faculty and students.

In 2011, the Distance Education and Instructional Technology Committee (DEITC) at TAMIU was created to review and recommend procedures for online course development, quality standards, and evaluation mechanisms. This committee continues to serve as an advisory body for the eLearning program and other technology initiatives.

Photo of DEITC Committee Members


A course's instructional delivery mode is selected at the department level and forwarded for approval through curriculum committees at the department, college, and university level. The instructional delivery modes include online, through our eLearning management system (LMS), and via interactive videoconferencing, through the Texas A&M System's Trans-Texas Videoconference Network (TTVN).

Three categories of distance education are defined as:

  • Fully Distance Education Course – A course which may have mandatory face-to-face sessions totaling no more than 15 percent of the instructional time. This model provides off-campus students the equivalent learning opportunities and outcomes as on-campus students.
  • Hybrid/Blended Course – A course in which a majority (more than 50 percent but less than 85 percent) of the planned instruction occurs when the students and instructor are not in the same place. A percentage of class time is delivered in a traditional face-to-face format and the remaining percentage is delivered in the online environment. Course materials and assignments (e.g., PowerPoint presentations, handouts, research journals, articles, notes, etc.) are available online, as well as communication tools that allow faculty to interact with students synchronously and asynchronously. The faculty determines the percentage of time in each format, based on the requirements of the course.
  • Web-Centric/Web-Enhanced Course – A course that uses the University’s primary learning management system to support and supplement their teaching. Course materials and assignments (e.g., PowerPoint presentations, handouts, research journals, articles, notes, etc.) are available online, as well as communication tools that allow faculty to interact with students asynchronously.

Distance Education Goals 2014-2016

Goal 1. Create, support, and enhance the instructional technology activities of the TAMIU Community.

Goal 2. Increase ongoing learning opportunities in instructional technologies for faculty and students.

Goal 3. Continue to implement and expand the Quality Matters standards in all newly-developed online and hybrid courses.

Goal 4. Maintain and expand collaborative service efforts with regional school districts and institutions of higher education.

Goal 5. Promote, recognize, and reward excellence among faculty integrating technology.

Program Integrity Regulation

Distance Learning Compliant Process for Out-of-State Students

National Council for State Authorization Reciprocity Agreements Logo

Distance education is an important component of Texas A&M International University’s program offerings. In compliance with the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDEO) requires institutions offering distance education to provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.

Students residing outside of the State of Texas while attending TAMIU should try to resolve the matter with the University first by emailing the Instructional Technology and Distance Education Services office at or by phone at (956) 326-2792.

Below is a list of available complaint process information for all states.

Link to agency or Information about Complaint Process
Alabama Commission on Higher Education:Link not found on process. Link to website.
Alaska Commission on Postsecondary Education:Student Complaint Information
Arizona State Board for Private Postsecondary Education:Complaint Procedure
Arkansas Department of Higher Education:Student Grievance Form
California Bureau for Private Post-secondary Education:Complaint Form
Colorado Department of Higher Education:Complaint Policy
The Connecticut Office of Higher Education:Complaint Procedure
Delaware Department of Education, Higher Education Office:, (302) 735-4120,
District of Columbia
District of Columbia Office of the State Superintendent of Education, Higher Education Licensure Commission:Complaint Procedure and Form
Florida Department of Education:Complaint Procedure
Georgia Nonpublic Postsecondary Education Commission:Complaint Form
Hawaii Post-secondary Education Authorization Program:Complaint Process and Form
Idaho State Board of Education:Complaint Procedures
Illinois Board of Education:Complaint Procedure
Indiana Commission for Higher Education:Complaint Procedure and Form
Iowa College Student Aid Commission:Constituent Request for Review Form
Kansas Board of Regents:Complaints Process and Form
Kentucky Council on Postsecondary Education:Complaint Process
Louisiana Board of Regents:Complaints Process and Form
Maryland Higher Education Commission:Complaint Process PDF
Massachusetts Department of Higher Education:Complaint Process
Michigan Department of Licensing and Regulatory Affairs:Consumer Complaint/Inquiry Filing Information
Minnesota Office of Higher Education:Complaints about the University
Mississippi Commission on College Accreditation:Student Complaint Form PDF
Missouri Department of Higher Education:Policy on Complaint Resolution PDF
Montana University System, Montana Board of Regents:Complaint Process
Student Complaints Against Postsecondary Institutions:Student Complaint Form PDF
Nevada Commission on Postsecondary Education:Student Complaints
New Hampshire
New Hampshire Department of Education:Student Complaint Resolution Procedures
New Jersey
New Jersey Secretary of Higher Education:OSHE Complaint
New Mexico
New Mexico Higher Education Department:Complaints
New York
New York Office of College and University Evaluation:Complaint Form Info
North Carolina
North Carolina Post-Secondary Education Complaints:Student Complaints
North Dakota
North Dakota University System:Student Complaints
Ohio Board of Regents:Student Complaints
Oklahoma State Regents for Higher Education:Student Complaints
Higher Education Coordinating Commission:Student Complaints
Pennsylvania Department of Education:
Student Complaints
Puerto Rico
Puerto Rico Council of Education:Complaints
Rhode Island
Rhode Island Board of Governors for Higher Education:Student Complaint Procedure
South Carolina
South Carolina Commission on Higher Education:Student Complaint Procedures Form PDF
South Dakota
South Dakota Department of Education:Dispute Resolution
Tennessee Higher Education Commission:Complaint Form PDF
Texas Higher Education Coordinating Board:Student Complaints
Utah Division of Consumer Protection:Complaints
Vermont Department of Education:Complaints
State Council of Higher Education:Complaint Process and Form
Washington Student Achievement Council:Student Complaints
West Virginia
West Virginia Higher Education Policy Commission:Student Complaint Form PDF
Wisconsin Educational Approval Board:Student Complaints
Wyoming Department of Education:
Student Complaint Process PDF

Office of Information Technology
Instructional Technology & Distance Education Services
Killam Library, Room 259
Phone: (956) 326-2792
Fax: (956) 326-2299