Office of Information Technology

The Office of Information Technology is here to provide you with advice and support on IT issues during your time at the University. If you are a new TAMIU student visit the Step-by-step guidelines for information on how to create a Dusty account and setup Duo two-factor authentication. If at any point you have questions or need help, contact the Help Desk, Monday to Friday from 7:30 a.m. to 6 p.m.

New OIT Support Portal Coming Soon

The Office of Information Technology (OIT) will launch a new online support portal to streamline requests for eLearning, Audio-Visual, and general IT support services.

The new OIT Support Portal will provide employees with a centralized platform to submit support requests, track their progress, and access helpful resources. Users will be able to log in using their TAMIU employee credentials to create and manage service requests.

Remote support sessions will continue without interruption and can still be initiated using the OIT Support icon on your desktop. The portal will also feature a knowledge base, troubleshooting resources, and a dedicated FAQ section to help address common questions and technical issues.

To help OIT resolve requests as efficiently as possible, employees are encouraged to provide detailed information when submitting support tickets.

For additional information, contact the Help Desk at 956.326.2310.

Your TAMIU NetID

To access any TAMIU services around campus, you'll need your NetID (the first part of your dusty.tamiu.edu email address: NetID@dusty.tamiu.edu).

To set up your NetID, use your Banner ID (A00000123) and date of birth (MM/DD/YYYY).

• File User Icon Set Up/Manage Your Dusty Email
  This is your Student Email for Life at TAMIU.
  New Students: Set up your account here.

• Lock Icon Self-Service Account Management
  For all your password needs (change your password, reset your forgotten password, unlock your account, manage your security questions).

• Mobile Icon Set Up/Manage Two-Factor Authentication (Duo)
  Enroll and/or manage your Duo for an added layer of security on your account.

Tech Services

We’ve got your back with services that enhance your learning and safety.

Introducing SafeZone:

• Report safety concerns 24/7.
• Get connected quickly with mental health professionals if you are feeling depressed, anxious, or overwhelmed.
• Activate location sharing with authorities if alone and concerned for safety.
• Anonymously report incidents via text message, photograph, and location.
• Control your profile data and what is shared; location is only shared when you raise alerts, check in, send reports, or request assistance.

Learn More About SafeZone

• Uconnect
  Uconnect is your home base for all Student Information.

• Blackboard (eLearning)
  The University’s official online learning tool, where you can have access to courses, assignments, grades, and communication tools.

• Wireless Printing (UPrint)
  The wireless printing service lets Students print from any internet-connected or Wi-Fi-enabled device to campus printers.

• Campus Wi-Fi
  Wireless internet service is available throughout the University, providing mobile access to the network.

• UVirtual Desktop
  A remote computing service that lets Students access campus software and desktops from anywhere.

Tools and Resources

Access the following services:

• Microsoft Office Suite

• Infobase Learning Cloud

• Dell University Store

• Apple Store for Education

• Texas A&M Software Center