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Netiquette: Etiquette Guidelines for Distance Learning

Online communication is a very critical component of any online environment. Online courses may include asynchronous communication, like emails and forums, or synchronous communication, like live chats and web-conferences.

What Is Netiquette?

Etiquette refers to the customary code of polite behavior within society, professions, or specific groups (Mintu-Wimsatt, Kernek & Lozada 2010). In the online environment, netiquette, or Internet etiquette, is a way of defining professionalism through network communication (Mintu-Wimsatt, Kernek & Lozada 2010). Netiquette is a set of guidelines for respectful and appropriate online communication in order to maintain common courtesy (Shea 1994).

Netiquette Tips

Regardless of the type of communication used, you should always keep in mind the following:

  • Be respectful. Treat others the way you want to be treated. Use polite language and avoid using offensive words or phrases that could be hurtful to others.
  • Use proper grammar and spelling. Avoid excessive abbreviations or slang to ensure clear, professional online communication.
  • Be mindful of tone. Online communication can be misinterpreted easily, so make sure your tone is clear and appropriate. Avoid using all caps, which can come across as shouting.
  • Keep it professional. Remember that online communication should remain professional when interacting with professors, instructors, and administrators.
  • Use appropriate channels. Use the appropriate communication channels for the situation. For example, use email for longer, more formal messages, and instant messaging or texting for quick, informal messages.
  • Use appropriate subject lines. Create clear, specific email subject lines so recipients immediately understand the message purpose.
  • Avoid spamming. Avoid sending unsolicited messages or spamming others with unnecessary messages.
  • Don't overshare personal information. Be mindful of the information you share online, as it can be accessible to anyone. Avoid sharing sensitive or personal information in public online spaces.
  • Respect others' time. Be considerate of others' time and avoid sending messages outside of regular business hours, unless it's urgent.

Remember, good netiquette is about being respectful, professional, and considerate in your online communication. By following these guidelines, you can build positive relationships with your peers and professors while avoiding misunderstandings and conflicts.

Video Tip: Discussion Board Netiquette

Watch the following video for tips on discussion board netiquette.

byuicurdev. (2012, June 12). Discussion Board Netiquette [Video]. YouTube. https://www.youtube.com/watch?v=DwdqQjCfWSc

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