Technical Support Services
Because of the nature of distance education courses, the Office of Information Technology (OIT) computing and information services are vital to the success of online learners. This section covers contact information for Distance Education Services, the OIT Help Desk, and Email support.
To visit the OIT website, please visit http://www.tamiu.edu/oit.
Instructional Technology and Distance Education Services
For support in distance education, faculty and students may contact the eLearning team via phone at 956.326.2792, via email at elearning@tamiu.edu or by stopping by our offices located in Killam Library, Room 259. Please note the Distance Education support team is available for email assistance 7 days a week. More information about services may be found at http://www.tamiu.edu/distance/.
The Distance Education office provides online chat support. The hours of operation are Monday–Friday from 8 a.m. – 6 p.m.
Office Phone: 956.326.2792 | Office Location: CWT 208
Regular Hours: Monday–Friday from 8 a.m. – 6 p.m.
OIT Help Desk
The OIT Help Desk provides computer-related assistance to students, faculty and staff of Texas A&M International University. The Help Desk is available for phone support at 956.326.2310, via email at hotline@tamiu.edu or on-campus in Cowart Hall 105.
Office Phone: 956.326.2310 | Office Location: CWT 105
Regular Hours: Monday–Friday from 7:30 a.m. – 6 p.m.
Summer Hours: Monday–Thursday from 7:30 a.m. – 5:30 p.m.; Fridays from 8 a.m. – 12 p.m.
Email for Life
Having a TAMIU student email is vital for distance education learners. Apart from being the main form of online communication between faculty and students, the TAMIU email is used to login to the eLearning platform (Blackboard) as well as access important information in Uconnect. To create an account, students can visit https://dusty.tamiu.edu/.
Email accounts give students a variety of features. Some of the features include:
- Use of popular web versions of applications like Word, Excel and PowerPoint
- Email with 50 GB mailbox and calendar features of Outlook
- Access to OneDrive with 100 GB of storage
- Office 365 enables you to collaborate with others by sharing your documents from your OneDrive or by using instant messaging
For assistance, contact the OIT Help Desk at 956.326.2310.
Student Navigation Menu
eLearning Blackboard Support
Check out our guides and tutorial videos on how to use the official Learning Management System of Texas A&M International, also known as eLearning (Blackboard).
Technical Support
Learn about the support services provided by the Office of Information Technology.
Accessibility Support
Accessibility Support Services offered for all TAMIU students
Respondus Lockdown Support
Respondus support resources for students.
Media Services
For Classroom Equipment Assistance, check out the ITSS website.
Netiquette Etiquette Guidelines For Distance Learning
Learn the general manner in which you should conduct yourself in an online course environment.
Necessary Technical Knowledge and Digital Literacy Information Skills for Distance Learning
Learn about the general technical knowledge and skills you need to possess for taking an online course.
Minimum Technology Requirements for Distance Learning
Learn about the minimum, general technology requirements for an online course.
Time Management and Study Skills
Learn the tips you need know on managing your time and improving your study habits.
Online Readiness Survey
Unsure if you should take an online class? Fill out this survey for feedback on your strengths and/or weaknesses in attending online courses.
Students Rights and Responsibilities
Gather information on FERPA, Disability Services for Students, consequences and appeals of plagiarism, and how to file a grievance.
Title IX
Watch the Title IX Training Video for Students, created by students in the 11 universities of the Texas A&M University System.
Privacy Policy Statements of Course Technologies
Access the privacy statements of course technologies used within TAMIU courses.
Accessibility Statements of Course Technologies
Access the accessibility statements of course technologies used within TAMIU courses.
University Resources and Services
Resources and Services Available for TAMIU students.
Academic Center for Excellence
The Academic Center for Excellence (ACE) provides TAMIU students with FREE academic support services focused on the development of critical study skills and learning strategies necessary for a successful academic career.
Undergraduate Academic Regulations
TAMIU's undergraduate academic regulations, including grading policies, course loads, and degree requirements.
Graduate Academic Regulations
TAMIU's graduate academic regulations, including grading policies, course loads, and degree requirements.
University Student Handbook
TAMIU's Student Handbook detailing student rights, responsibilities, and conduct policies.
Library Support Services
Provides TAMIU students with resources for finding materials, borrowing privileges, research assistance, and study room reservations.
Academic Calendar
TAMIU's academic calendar, detailing important dates and deadlines for the academic year.
University Schedule of Classes
TAMIU's dynamic course schedule, allowing users to search for class offerings by term and subject.
Contact Us
Instructional Technology and Distance Education Services
Phone icon956-326-2792
Envelope iconelearning@tamiu.edu
Dr. Billy F. Cowart Hall (CWT) 208
5201 University Boulevard, Laredo, TX 78041